CCB FAQ

 

 

 

 

 

 

 

 

 

 

You Have Questions,

We Have Answers.

 

A Message to our Dedicated CCB Family

Let’s be honest for a moment. With an extremely limited staff (2) and our first priority being getting your orders to you and your loved ones, our responses may be delayed and we will probably miss a call or 2.
Our Frequently Asked Questions or FAQ is designed to help  alleviate any of the questions you may have while my hands are covered with flour or chocolate.

COVID 19 Update:

With government guidelines on how to stay safe during these most unprecedented times we wanted to keep you, our most loyal fans, in the loop.

As you know, our events and festivals have come to a screeching halt.

We miss seeing you all so very much.

Get answers to your most frequently asked questions right here!

Carla’s Cookie Box is always looking for more suggestion and questions to add to our FAQ.

We are adding to these FAQ but we wanted to make sure the most basic of questions were answered.

If you have any questions, contact us here or shoot us an email.

Until we meet again, our Online Shop is always open and we are offering Next Day Delivery or Pickup for your convenience.

Shop Your Favourites Today

About CCB

Making a Difference

On August 17, 2019 at 4:38pm on a beautiful sunny day, tragedy struck our family when my brother, Paul Brizzi, was killed by a drunk driver. There isn’t a day that goes by, that our family isn’t affected by this tragedy.

On June 2020, my eldest daughter was the the first (of the 2nd generation) in our family to graduate High School. It is just another reminder that Paul will be absent. Couple that with the turn in world events and thousands of students across the country in university, college, grade 8 & 12, missed something that should have been an amazing, a once in a lifetime experience.

This is where we came up with the MADD initiative.  A FUN Grad t-shirt and a way to raise money and create awareness that Impaired Driving is NEVER an option.

Help us Spread Make a Change Today

What’s Cookin’ at Carla’s Cookie Box?

New Products are always on the horizon. We have just launched our Easter Products.

Stay on the lookout as we launch new products.

Up Next? Our Grad T-Shirts, where $5 from each t-shirt goes to MADD Canada.

See What’s New Today

Covid 19 Protocol

A Message to our Dedicated CCB Family

With government guidelines on how to stay safe during these most unprecedented times we wanted to keep you, our most loyal fans, in the loop.

As you know, our events and festivals have come to a screeching halt.

Until then, our Online Shop is open and we are offering Next Day Delivery or Pickup for your convenience.

Like a lot of you, we are also immune compromised so we must ensure top notch safety measures are in place at all times.

Rest assured, we are always committed to putting health and safety first.

Enhanced Safety Measures For You and Us.

Food Safety Certified since 2016.

We are family.

We Live together. Work together. We purposely stay 6 feet apart (sometimes more) so we don’t fight together. 🙂

Handwashing

We have a dedicated hand washing station that we frequently use.

Cleanliness

Health & Safety is our number 1 priority. A bucket of sanitizer water with clean rags is on standby at all times.

Masks

We wear masks at all times while working.

Deliveries

Everything is laid on an outside table for my delivery people to pick up and deliver to you

Shipments

Our shipments are placed outside for one of our courier companies to pick up and ship to your home / office.

Pick Ups

All of our pickups are laid on an outdoor with your invoice attached on a table for you to pick up. Contactless.

Shop With Confidence Today

Custom + Corporate

Corporate Orders

These are my most exciting projects!

The creativity and challenge is my biggest thrill.

And YES! We can definitely deliver to many different houses in one day.

So far, our largest one day delivery was 300!

We can definitely work within your budget AND vision from $5 (pre-delivery cost) to $200.

Email Us to come up with your own unique, customized packages today.

General Questions

I’m right at Your Fingertips

We are located wherever you are!

As we are an online baking business, we can be wherever you need us to be, whenever you need us to be.

We do not have a storefront but rather a studio kitchen in Vaughan, Ontario. “The City Above Toronto”.

All of our orders are placed online right HERE. You can choose to have your fresh made goods delivered / shipped or choose contactless pickup.

Shop Online Today

Hello? Where are you?

We promise, we are NOT ignoring you. We value each and every one of you however our Number 1 priority is ensuring you get your products on time.

Check our list of Frequently Asked Questions to get the answers you need, right at your fingertips. Otherwise shoot us an email, and we will get back to you as soon as we can. Usually between 11pm-7 am 😉 – yup can even be 2am!

Check out some of our creations

You Did Not Answer My Question

If we failed to answer your question, send us a holler. Chances are someone else is looking to ask the same question or we are still composing the answers to them. We will be updating this often as we come up with more answers to your questions so check back often or just send us an email.

Contact Us Here Today

Easter Week Orders

We will be EXTREMELY limited with email and phone calls on Easter Week. We are busy making your orders 🙂

We are going to be limiting Easter orders and deliveries per day to ensure that you get your orders on time and that we are able to spend time with our own family during this time. 

Please order early to ensure your preferred delivery or shipping date.

Deliveries Dates & Locations:

Monday March 29,

Tuesday March 30,

Wednesday March 31,

Thursday April 1, 2021

Saturday April 3, 2021

Delivery Locations Monday -Thursday:
M1A* M2A* M3A* M4A* M5A* M6A* M7A* M8A* M9A* M1B* M2B* M3B* M4B* M5B*
M6B* M7B* M8B* M9B* M1C* M2C* M3C* M4C* M5C* M6C* M7C* M8C* M9C* M1E*
M2E* M3E* M4E* M5E* M6E* M7E* M8E* M9E* M1G* M2G* M3G* M4G* M5G* M6G*
M7G* M8G* M9G* M1H* M2H* M3H* M4H* M5H* M6H* M7H* M8H* M9H* M1J* M2J*
M3J* M4J* M5J* M6J* M7J* M8J* M9J* M1K* M2K* M3K* M4K* M5K* M6K* M7K*
M8K* M9K* M1L* M2L* M3L* M4L* M5L* M6L* M7L* M8L* M9L* M1M* M2M* M3M*
M4M* M5M* M6M* M7M* M8M* M9M* M1N* M2N* M3N* M4N* M5N* M6N* M7N* M8N*
M9N* M1P* M2P* M3P* M4P* M5P* M6P* M7P* M8P* M9P* M1R* M2R* M3R* M4R*
M5R* M6R* M7R* M8R* M9R* M1S* M2S* M3S* M4S* M5S* M6S* M7S* M8S* M9S*
M1T* M2T* M3T* M4T* M5T* M6T* M7T* M8T* M9T* M1V* M2V* M3V* M4V* M5V*
M6V* M7V* M8V* M9V* M1W* M2W* M3W* M4W* M5W* M6W* M7W* M8W* M9W* M1X*
M2X* M3X* M4X* M5X* M6X* M7X* M8X* M9X* M1Y* M2Y* M3Y* M4Y* M5Y* M6Y*
M7Y* M8Y* M9Y* M1Z* M2Z* M3Z* M4Z* M5Z* M6Z* M7Z* M8Z* M9Z* L3L* L3P*
L3R* L3S* L3T* L4B* L4C* L4E* L4H* L4J* L4K* L4L* L4S* L4T* L4V* L4W*
L4X* L4Y* L4Z* L5A* L5A* L5B* L5B* L5C* L5C* L5E* L5E* L5G* L5G* L5H*
L5H* L5J* L5J* L5K* L5L* L5M* L5N* L5P* L5R* L5S* L5T* L5V* L5W* L6A*
L6B* L6C* L6E* L6G* L6P* L6R* L6S* L6T* L6V* L6W* L6X* L6Y* L6Z* L7A*
Special Delivery Date on Saturday April 3, 2021: 
Locations:
Toronto, Scarborough, Pickering, Ajax, Whitby, Oshawa
Mississauga, Brampton, Milton, Oakville, Burlington, Dundas, Waterdown, Hamilton, Ancaster, Stoney Creek 
Thornhill, Vaughan, Woodbridge, Richmond Hill, Markham, Maple, King City, Woodbridge, Gormley, Aurora, Newmarket
Time Frames are undetermined but can be from morning to evening (as late as 10pm on Saturday) as our drivers go all over the GTA. 

Thank you for your patience 🙂 

Shipping Locations + Time to Receive:
Ontario:

Shipping Locations for GTA: Falls under the 1-2 days shipping

L1A* L1B* L1C* L1E* L1G* L1H* L1J* L1K* L1L* L1M* L1N* L1P* L1R* L1S*
L1T* L1V* L1W* L1X* L1Y* L1Z* L2A* L2B* L2C* L2E* L2G* L2H* L2J* L2K*
L2L* L2M* L2N* L2P* L2R* L2S* L2T* L2V* L2W* L2X* L2Y* L2Z* L3A* L3B*
L3C* L3E* L3G* L3H* L3J* L3K* L3M* L3N* L3V* L3W* L3X* L3Y* L3Z* L4A*
L4G* L4M* L4N* L4P* L4R* L6H* L6J* L6K* L6L* L6M* L6N* L7B* L7C* L7E*
L7G* L7H* L7J* L7K* L7L* L7M* L7N* L7P* L7R* L7S* L7T* L7V* L7W* L7X*
L7Y* L7Z* L8A* L8B* L8C* L8E* L8G* L8H* L8J* L8K* L8L* L8M* L8N* L8P*
L8R* L8S* L8T* L8V* L8W* L8X* L8Y* L8Z* L9A* L9B* L9C* L9E* L9G* L9H*
L9J* L9K* L9L* L9M* L9N* L9P* L9R* L9S* L9T* L9V* L9W* L9X* L9Y* L9Z*

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

approximately 3-5 days

Contactless Pickup From noon-7pm:

Monday March 29

Tuesday March 30

Wednesday March 31

Thursday April 1, 2021

Good Friday, April 2 (limited)

Saturday April 3

Orders Payments

We Love Canadian Tire, But we Don’t Take Their Money

We accept all major credit cards including Visa, Mastercard and American Express.

We use PayPal and SquareUp to enable you to have choice on our website. Both systems on Carla’s Cookie Box are completely secure.

All of our sales are done online for both yours and our protection and to streamline all of our orders.

Also, it’s difficult to take orders while our hands are full of flour or melting chocolate, so this will ensure that you get what you want. 😉

Shop Today with confidence.

Charge It!

Your credit card will be charged as soon as your order is accepted.

Place your secure order here.

Checking my Order

You can easily check your order and gift card balance by logging into your Account Page. Your order may be delayed by a day, as couriers are experiencing slower shipping during this time – thanks for your patience.

For everything else, email us and we’ll help answer any questions you have.

Go to My Account

Contactless Pickup

Yes! We do! On the day of your pickup we text you when your order is ready. Typically, orders are ready between noon – 6pm however if you need a time outside of this bracket please put it in the comments section upon check out.  

All of our sales are also done online to help keep your credit card information safe and your orders in order.

Place Your Order Today

 

Can You Even Return Food?

Returns are a little tricky with food. Check our return policy is right here.

 

Products

NO ANIMAL LARD

We do not use any animal lard in our butter tarts or any of our other products. 

Our ingredients across the board of our collections include: Butter, Flour, Brown Sugar, vegetable shortening, eggs, chocolate, cocoa, maple syrup, salt, pecans, skittles, walnuts, peanut butter, peanuts, pretzels, strawberries, blackberries and many other products.

Take note though that marshmallows in our hot cocoa bombs have gelatine as do some of the gummies that are used in our chocolate smash products.

Check out our collections today

We Are a Little Nutty Here

Although we have products that do not have nuts in them, we ARE NOT nut free.

Our Pecan Butter Tarts will continue to be our most popular item and we make them often, sometimes on the days we are making products that do not have nuts in them.

If you have an allergy, always consult with your physician before you purchase any Carla’s Cookie Box Products.

Some of the nuts we use in our kitchen include but are not limited to: pecans, walnuts, peanuts, hazelnuts (Nutella).

We also have Tree nuts, wheat, dairy, cocoa, chocolate, soy and any other known allergies.

Shop Our Newest Items

What do I do with my extras?


For best practice, store your products in an airtight container in the fridge for up to 7 days.

If you plan on saving it longer than that, then place in an airtight container and freeze for up to 8 weeks in a fridge freezer.

Don’t Delay, Shop Today

We are Gluten Friendly

We, at Carla’s Cookie Box, are Gluten Friendly. 🙂

What does this mean?

Although we do not have gluten in our Gluten Friendly products, we do house flour in our facility.

We do a thorough clean of our kitchen when we are making Gluten Friendly products however we know that flour particles can still be in the air or on surfaces.

If you are a celiac or have a severe allergy, I do recommend that you go to a proper GLUTEN FREE facility to purchase your goods and always consult your doctor before purchasing any products that may pose a health risk to you.

Shop Gluten Friendly Today

I Didn’t Order That

During our peak seasons and holidays, some items may be replaced with something of equal or higher value. We will always contact you first.

We try our best to avoid this at all costs but sometimes we get inundated with orders with our most popular items.

Rest assured we will NEVER replace your butter tart, brownie or cookie flavours without a prior email.

Check your spam as our emails will sometimes go in there.

Shop Knowing We Value Your Trust

Butter Tart Subscriptions? Brownie Subscriptions? Cookie Subscriptions?

Really?

Yes! Really! We have Butter Tart, Brownie, Cookie subscriptions!

Subscriptions are once a month for 3 or 6 months.

You will get your first month subscription right away (unless otherwise noted) and your subsequent months in the middle of the following months.

Shop Subscriptions Today

 

Shipping & Delivering

Purchase = Worldwide

Shipping = Canada + USA

What Does This Mean?

If you live in the UK (hello Linda!) you can purchase for your family in Canada and the USA.

We Ship All Across Canada + USA

In 2019, Carla’s Cookie Box became FDA approved which enabled us to ship to our wonderful friends to the south, as well as across Canada.

We vacuum seal EVERYTHING we ship. It will keep your product fresh and safe upon arrival (even if it is slightly delayed).

We have a bank of courier companies that we use and we use them well. Included in those are UPS, Purolator, FedEx, CanPar, DHL.

When you place your order, we print it up, get it ready and place it out the next day (or the day you specify) to ensure safe and accurate shipping dates.

We always try to give at least a day buffer for shipping, just in case the courier companies run into a bit of a delay, especially during peak seasons.

However, we cannot control the courier companies and what happens on their end.

We always email the purchaser the tracking number, so please check your junk mail, in case it slips in there.

GTA Delivery Locations Monday -Friday:

M1A* M2A* M3A* M4A* M5A* M6A* M7A* M8A* M9A* M1B* M2B* M3B* M4B* M5B*
M6B* M7B* M8B* M9B* M1C* M2C* M3C* M4C* M5C* M6C* M7C* M8C* M9C* M1E*
M2E* M3E* M4E* M5E* M6E* M7E* M8E* M9E* M1G* M2G* M3G* M4G* M5G* M6G*
M7G* M8G* M9G* M1H* M2H* M3H* M4H* M5H* M6H* M7H* M8H* M9H* M1J* M2J*
M3J* M4J* M5J* M6J* M7J* M8J* M9J* M1K* M2K* M3K* M4K* M5K* M6K* M7K*
M8K* M9K* M1L* M2L* M3L* M4L* M5L* M6L* M7L* M8L* M9L* M1M* M2M* M3M*
M4M* M5M* M6M* M7M* M8M* M9M* M1N* M2N* M3N* M4N* M5N* M6N* M7N* M8N*
M9N* M1P* M2P* M3P* M4P* M5P* M6P* M7P* M8P* M9P* M1R* M2R* M3R* M4R*
M5R* M6R* M7R* M8R* M9R* M1S* M2S* M3S* M4S* M5S* M6S* M7S* M8S* M9S*
M1T* M2T* M3T* M4T* M5T* M6T* M7T* M8T* M9T* M1V* M2V* M3V* M4V* M5V*
M6V* M7V* M8V* M9V* M1W* M2W* M3W* M4W* M5W* M6W* M7W* M8W* M9W* M1X*
M2X* M3X* M4X* M5X* M6X* M7X* M8X* M9X* M1Y* M2Y* M3Y* M4Y* M5Y* M6Y*
M7Y* M8Y* M9Y* M1Z* M2Z* M3Z* M4Z* M5Z* M6Z* M7Z* M8Z* M9Z* L3L* L3P*
L3R* L3S* L3T* L4B* L4C* L4E* L4H* L4J* L4K* L4L* L4S* L4T* L4V* L4W*
L4X* L4Y* L4Z* L5A* L5A* L5B* L5B* L5C* L5C* L5E* L5E* L5G* L5G* L5H*
L5H* L5J* L5J* L5K* L5L* L5M* L5N* L5P* L5R* L5S* L5T* L5V* L5W* L6A*
L6B* L6C* L6E* L6G* L6P* L6R* L6S* L6T* L6V* L6W* L6X* L6Y* L6Z* L7A*

Time Frames are undetermined but can be from morning to evening as our drivers go all over the GTA. 

Thank you for your patience 🙂 

Shipping Locations + Time to Receive:
Ontario:

Shipping Locations for GTA: Falls under the 1-2 days shipping

L1A* L1B* L1C* L1E* L1G* L1H* L1J* L1K* L1L* L1M* L1N* L1P* L1R* L1S*
L1T* L1V* L1W* L1X* L1Y* L1Z* L2A* L2B* L2C* L2E* L2G* L2H* L2J* L2K*
L2L* L2M* L2N* L2P* L2R* L2S* L2T* L2V* L2W* L2X* L2Y* L2Z* L3A* L3B*
L3C* L3E* L3G* L3H* L3J* L3K* L3M* L3N* L3V* L3W* L3X* L3Y* L3Z* L4A*
L4G* L4M* L4N* L4P* L4R* L6H* L6J* L6K* L6L* L6M* L6N* L7B* L7C* L7E*
L7G* L7H* L7J* L7K* L7L* L7M* L7N* L7P* L7R* L7S* L7T* L7V* L7W* L7X*
L7Y* L7Z* L8A* L8B* L8C* L8E* L8G* L8H* L8J* L8K* L8L* L8M* L8N* L8P*
L8R* L8S* L8T* L8V* L8W* L8X* L8Y* L8Z* L9A* L9B* L9C* L9E* L9G* L9H*
L9J* L9K* L9L* L9M* L9N* L9P* L9R* L9S* L9T* L9V* L9W* L9X* L9Y* L9Z*

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA: approximately 3-5 days

Shop Today For Accurate Arrival Times

I’m Hungry!

We are ever evolving and growing. You can now pick a date on our NEW Calendar, on Carla’s Cookie Box upon checkout.

During our Peak Holiday Times, it becomes VERY difficult to get to a phone or email as our fingers are diligently working getting all of your orders completed. If we are unable to answer your call or email promptly, know that we are working in a kitchen with our hands full of flour and getting our orders out is our NUMBER 1 priority.

We will respond to emails as soon as we can – usually anywhere from 11pm – 7am 😉 … yup even 2am sometimes!

Delivery Times:

As we use a local delivery services, we cannot predict the time of your delivery, especially during peak seasons. If you need your package for a certain time of day, ensure the delivery is placed for the day before. We are always looking into different options and carriers so that we can service you better and more accurately.

Shipping:

When you place your order, we send it out for shipping on the next day, which means you will receive it the day after that or as per the lead times below.

There could be shipping delays (especially during peak holiday season), so please keep that in mind when ordering for a particular day.

We always send you a tracking number, so if you have not received one, please check your junk mail.

GTA Delivery Locations Monday -Friday:

M1A* M2A* M3A* M4A* M5A* M6A* M7A* M8A* M9A* M1B* M2B* M3B* M4B* M5B*
M6B* M7B* M8B* M9B* M1C* M2C* M3C* M4C* M5C* M6C* M7C* M8C* M9C* M1E*
M2E* M3E* M4E* M5E* M6E* M7E* M8E* M9E* M1G* M2G* M3G* M4G* M5G* M6G*
M7G* M8G* M9G* M1H* M2H* M3H* M4H* M5H* M6H* M7H* M8H* M9H* M1J* M2J*
M3J* M4J* M5J* M6J* M7J* M8J* M9J* M1K* M2K* M3K* M4K* M5K* M6K* M7K*
M8K* M9K* M1L* M2L* M3L* M4L* M5L* M6L* M7L* M8L* M9L* M1M* M2M* M3M*
M4M* M5M* M6M* M7M* M8M* M9M* M1N* M2N* M3N* M4N* M5N* M6N* M7N* M8N*
M9N* M1P* M2P* M3P* M4P* M5P* M6P* M7P* M8P* M9P* M1R* M2R* M3R* M4R*
M5R* M6R* M7R* M8R* M9R* M1S* M2S* M3S* M4S* M5S* M6S* M7S* M8S* M9S*
M1T* M2T* M3T* M4T* M5T* M6T* M7T* M8T* M9T* M1V* M2V* M3V* M4V* M5V*
M6V* M7V* M8V* M9V* M1W* M2W* M3W* M4W* M5W* M6W* M7W* M8W* M9W* M1X*
M2X* M3X* M4X* M5X* M6X* M7X* M8X* M9X* M1Y* M2Y* M3Y* M4Y* M5Y* M6Y*
M7Y* M8Y* M9Y* M1Z* M2Z* M3Z* M4Z* M5Z* M6Z* M7Z* M8Z* M9Z* L3L* L3P*
L3R* L3S* L3T* L4B* L4C* L4E* L4H* L4J* L4K* L4L* L4S* L4T* L4V* L4W*
L4X* L4Y* L4Z* L5A* L5A* L5B* L5B* L5C* L5C* L5E* L5E* L5G* L5G* L5H*
L5H* L5J* L5J* L5K* L5L* L5M* L5N* L5P* L5R* L5S* L5T* L5V* L5W* L6A*
L6B* L6C* L6E* L6G* L6P* L6R* L6S* L6T* L6V* L6W* L6X* L6Y* L6Z* L7A*

Time Frames are undetermined but can be from morning to evening as our drivers go all over the GTA. 

Thank you for your patience 🙂 

Shipping Locations + Time to Receive:
Ontario:

Shipping Locations for GTA: Falls under the 1-2 days shipping

L1A* L1B* L1C* L1E* L1G* L1H* L1J* L1K* L1L* L1M* L1N* L1P* L1R* L1S*
L1T* L1V* L1W* L1X* L1Y* L1Z* L2A* L2B* L2C* L2E* L2G* L2H* L2J* L2K*
L2L* L2M* L2N* L2P* L2R* L2S* L2T* L2V* L2W* L2X* L2Y* L2Z* L3A* L3B*
L3C* L3E* L3G* L3H* L3J* L3K* L3M* L3N* L3V* L3W* L3X* L3Y* L3Z* L4A*
L4G* L4M* L4N* L4P* L4R* L6H* L6J* L6K* L6L* L6M* L6N* L7B* L7C* L7E*
L7G* L7H* L7J* L7K* L7L* L7M* L7N* L7P* L7R* L7S* L7T* L7V* L7W* L7X*
L7Y* L7Z* L8A* L8B* L8C* L8E* L8G* L8H* L8J* L8K* L8L* L8M* L8N* L8P*
L8R* L8S* L8T* L8V* L8W* L8X* L8Y* L8Z* L9A* L9B* L9C* L9E* L9G* L9H*
L9J* L9K* L9L* L9M* L9N* L9P* L9R* L9S* L9T* L9V* L9W* L9X* L9Y* L9Z*

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

approximately 3-5 days

Shop Today for Accurate Delivery / Shipping Times

FREE Shipping 

Shipping is FREE for every $60 order in Ontario and FREE for every $65 order through the rest of Canada.

Otherwise, we charge a flat fee of $15 in Ontario, $17 throughout the rest of Canada and $25 to the USA

We are working on bringing that price down, but due to the weight of the packages and our extra secure measures, our shipping is quite costly.

Place a FREE Shipping Order Today

 

We Ship All Across Canada + USA

In 2019, Carla’s Cookie Box became FDA approved which enabled us to ship to our wonderful friends to the south, as well as across Canada.

We vacuum seal EVERYTHING we ship. It will keep your product fresh and safe upon arrival (even if it is slightly delayed).

We always email the purchaser the tracking number, so please check your junk mail, in case it slips in there.

GTA Delivery Locations Monday -Friday:

M1A* M2A* M3A* M4A* M5A* M6A* M7A* M8A* M9A* M1B* M2B* M3B* M4B* M5B*
M6B* M7B* M8B* M9B* M1C* M2C* M3C* M4C* M5C* M6C* M7C* M8C* M9C* M1E*
M2E* M3E* M4E* M5E* M6E* M7E* M8E* M9E* M1G* M2G* M3G* M4G* M5G* M6G*
M7G* M8G* M9G* M1H* M2H* M3H* M4H* M5H* M6H* M7H* M8H* M9H* M1J* M2J*
M3J* M4J* M5J* M6J* M7J* M8J* M9J* M1K* M2K* M3K* M4K* M5K* M6K* M7K*
M8K* M9K* M1L* M2L* M3L* M4L* M5L* M6L* M7L* M8L* M9L* M1M* M2M* M3M*
M4M* M5M* M6M* M7M* M8M* M9M* M1N* M2N* M3N* M4N* M5N* M6N* M7N* M8N*
M9N* M1P* M2P* M3P* M4P* M5P* M6P* M7P* M8P* M9P* M1R* M2R* M3R* M4R*
M5R* M6R* M7R* M8R* M9R* M1S* M2S* M3S* M4S* M5S* M6S* M7S* M8S* M9S*
M1T* M2T* M3T* M4T* M5T* M6T* M7T* M8T* M9T* M1V* M2V* M3V* M4V* M5V*
M6V* M7V* M8V* M9V* M1W* M2W* M3W* M4W* M5W* M6W* M7W* M8W* M9W* M1X*
M2X* M3X* M4X* M5X* M6X* M7X* M8X* M9X* M1Y* M2Y* M3Y* M4Y* M5Y* M6Y*
M7Y* M8Y* M9Y* M1Z* M2Z* M3Z* M4Z* M5Z* M6Z* M7Z* M8Z* M9Z* L3L* L3P*
L3R* L3S* L3T* L4B* L4C* L4E* L4H* L4J* L4K* L4L* L4S* L4T* L4V* L4W*
L4X* L4Y* L4Z* L5A* L5A* L5B* L5B* L5C* L5C* L5E* L5E* L5G* L5G* L5H*
L5H* L5J* L5J* L5K* L5L* L5M* L5N* L5P* L5R* L5S* L5T* L5V* L5W* L6A*
L6B* L6C* L6E* L6G* L6P* L6R* L6S* L6T* L6V* L6W* L6X* L6Y* L6Z* L7A*

Time Frames are undetermined but can be from morning to evening as our drivers go all over the GTA. 

Thank you for your patience 🙂 

Shipping Locations + Time to Receive:
Ontario:

Shipping Locations for GTA: Falls under the 1-2 days shipping

L1A* L1B* L1C* L1E* L1G* L1H* L1J* L1K* L1L* L1M* L1N* L1P* L1R* L1S*
L1T* L1V* L1W* L1X* L1Y* L1Z* L2A* L2B* L2C* L2E* L2G* L2H* L2J* L2K*
L2L* L2M* L2N* L2P* L2R* L2S* L2T* L2V* L2W* L2X* L2Y* L2Z* L3A* L3B*
L3C* L3E* L3G* L3H* L3J* L3K* L3M* L3N* L3V* L3W* L3X* L3Y* L3Z* L4A*
L4G* L4M* L4N* L4P* L4R* L6H* L6J* L6K* L6L* L6M* L6N* L7B* L7C* L7E*
L7G* L7H* L7J* L7K* L7L* L7M* L7N* L7P* L7R* L7S* L7T* L7V* L7W* L7X*
L7Y* L7Z* L8A* L8B* L8C* L8E* L8G* L8H* L8J* L8K* L8L* L8M* L8N* L8P*
L8R* L8S* L8T* L8V* L8W* L8X* L8Y* L8Z* L9A* L9B* L9C* L9E* L9G* L9H*
L9J* L9K* L9L* L9M* L9N* L9P* L9R* L9S* L9T* L9V* L9W* L9X* L9Y* L9Z*

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

Shop Today For Accurate Arrival Times

Contactless Pickup

Yes! We do! On the day of your pickup we text you when your order is ready. Typically, orders are ready between noon – 6pm however if you need a time outside of this bracket please put it in the comments section upon check out.  

All of our sales are also done online to help keep your credit card information safe and your orders in order.

Place Your Order Today

 

Easter Week Orders

We will be EXTREMELY limited with email and phone calls on Easter Week. We are busy making your orders 🙂

We are going to be limiting Easter orders and deliveries per day to ensure that you get your orders on time and that we are able to spend time with our own family during this time. 

Please order early to ensure your preferred delivery or shipping date.

Deliveries Dates & Locations:

Monday March 29,

Tuesday March 30,

Wednesday March 31,

Thursday April 1, 2021

Saturday April 3, 2021

Delivery Locations Monday -Thursday:
M1A* M2A* M3A* M4A* M5A* M6A* M7A* M8A* M9A* M1B* M2B* M3B* M4B* M5B*
M6B* M7B* M8B* M9B* M1C* M2C* M3C* M4C* M5C* M6C* M7C* M8C* M9C* M1E*
M2E* M3E* M4E* M5E* M6E* M7E* M8E* M9E* M1G* M2G* M3G* M4G* M5G* M6G*
M7G* M8G* M9G* M1H* M2H* M3H* M4H* M5H* M6H* M7H* M8H* M9H* M1J* M2J*
M3J* M4J* M5J* M6J* M7J* M8J* M9J* M1K* M2K* M3K* M4K* M5K* M6K* M7K*
M8K* M9K* M1L* M2L* M3L* M4L* M5L* M6L* M7L* M8L* M9L* M1M* M2M* M3M*
M4M* M5M* M6M* M7M* M8M* M9M* M1N* M2N* M3N* M4N* M5N* M6N* M7N* M8N*
M9N* M1P* M2P* M3P* M4P* M5P* M6P* M7P* M8P* M9P* M1R* M2R* M3R* M4R*
M5R* M6R* M7R* M8R* M9R* M1S* M2S* M3S* M4S* M5S* M6S* M7S* M8S* M9S*
M1T* M2T* M3T* M4T* M5T* M6T* M7T* M8T* M9T* M1V* M2V* M3V* M4V* M5V*
M6V* M7V* M8V* M9V* M1W* M2W* M3W* M4W* M5W* M6W* M7W* M8W* M9W* M1X*
M2X* M3X* M4X* M5X* M6X* M7X* M8X* M9X* M1Y* M2Y* M3Y* M4Y* M5Y* M6Y*
M7Y* M8Y* M9Y* M1Z* M2Z* M3Z* M4Z* M5Z* M6Z* M7Z* M8Z* M9Z* L3L* L3P*
L3R* L3S* L3T* L4B* L4C* L4E* L4H* L4J* L4K* L4L* L4S* L4T* L4V* L4W*
L4X* L4Y* L4Z* L5A* L5A* L5B* L5B* L5C* L5C* L5E* L5E* L5G* L5G* L5H*
L5H* L5J* L5J* L5K* L5L* L5M* L5N* L5P* L5R* L5S* L5T* L5V* L5W* L6A*
L6B* L6C* L6E* L6G* L6P* L6R* L6S* L6T* L6V* L6W* L6X* L6Y* L6Z* L7A*
Special Delivery Date on Saturday April 3, 2021: 
Locations:
Toronto, Scarborough, Pickering, Ajax, Whitby, Oshawa
Mississauga, Brampton, Milton, Oakville, Burlington, Dundas, Waterdown, Hamilton, Ancaster, Stoney Creek 
Thornhill, Vaughan, Woodbridge, Richmond Hill, Markham, Maple, King City, Woodbridge, Gormley, Aurora, Newmarket
Time Frames are undetermined but can be from morning to evening (as late as 10pm on Saturday) as our drivers go all over the GTA. 

Thank you for your patience 🙂 

Shipping Locations + Time to Receive:
Ontario:

Shipping Locations for GTA: Falls under the 1-2 days shipping

L1A* L1B* L1C* L1E* L1G* L1H* L1J* L1K* L1L* L1M* L1N* L1P* L1R* L1S*
L1T* L1V* L1W* L1X* L1Y* L1Z* L2A* L2B* L2C* L2E* L2G* L2H* L2J* L2K*
L2L* L2M* L2N* L2P* L2R* L2S* L2T* L2V* L2W* L2X* L2Y* L2Z* L3A* L3B*
L3C* L3E* L3G* L3H* L3J* L3K* L3M* L3N* L3V* L3W* L3X* L3Y* L3Z* L4A*
L4G* L4M* L4N* L4P* L4R* L6H* L6J* L6K* L6L* L6M* L6N* L7B* L7C* L7E*
L7G* L7H* L7J* L7K* L7L* L7M* L7N* L7P* L7R* L7S* L7T* L7V* L7W* L7X*
L7Y* L7Z* L8A* L8B* L8C* L8E* L8G* L8H* L8J* L8K* L8L* L8M* L8N* L8P*
L8R* L8S* L8T* L8V* L8W* L8X* L8Y* L8Z* L9A* L9B* L9C* L9E* L9G* L9H*
L9J* L9K* L9L* L9M* L9N* L9P* L9R* L9S* L9T* L9V* L9W* L9X* L9Y* L9Z*

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

approximately 3-5 days

Contactless Pickup From noon-7pm:

Monday March 29

Tuesday March 30

Wednesday March 31

Thursday April 1, 2021

Good Friday, April 2 (limited)

Saturday April 3

4.9
Based on 139 reviews
5.0
Based on 46 reviews
Isabel Z.
14:43 05 Apr 21
Carla provided exceptional service. I ordered a Easter Chocolate chip cookie gram and it was absolutely beautiful, and exactly what I was hoping for. The feedback given to me, was that it was the BEST cookie he has ever had. Professional, courteous and prompt service. Thanks Carla, I will definetely be ordering from you soon.
Elliot W.
17:37 22 Mar 21
Great customer service!
Cristy
17:29 19 Mar 21
Carla is my go to for gifts for family and friends. She’s an amazing lady and an amazing baker!Her butter tarts are my absolute favourite - don’t tell my mother-in-law!
Kate M.
20:20 16 Mar 21
I ordered one of Carlas Cookie Smash Hearts for my daughter’s 7th Birthday. After I miscalculated the delivery date, Carla herself personally made sure the surprise was delivered to my doorstep on time!My daughter loved the unique gift, it was delicious, fresh and personalized, truly a smash hit!I thank you for your personal touch!
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