Terms + Conditions

  • The following are our Terms & Conditions.
  • All Orders must be received by 9pm EST to be processed for next day deliveries or shipments.
  • To change or cancel an order, please email info@carlacookiebox.com. All orders must be cancelled 48 hours in advance.
  • No cancellations or refunds will be granted after this time period as all products are baked fresh to order.


  • Delivery persons may call recipients to meet them in the lobby or inform them that they are on their way.
  • Carla’s Cookie Box is not responsible for lost or undeliverable orders or delivery delays due to causes beyond our control such as but not limited to: wrong or incomplete address, adverse weather, business closure  or recipient and/or their representatives (including Condominium Concierge / Security & reception desk staff) refusal of package. However we have always done our best to ensure you get the BEST product in a timely manner.
  • Delivery to a P.O. Box is not available.
  • Please be patient as we are getting to everyone as quick as possible, COVID-19 has our resources limited at the moment.
  • For all deliveries to a building please ensure you have someone available to pick up the product in the lobby or outside, as due to COVID-19, many concierges are not allowing food products to stay with them. We would like to ensure the safety of our drivers so we kindly ask that you meet them downstairs upon delivery.


  • We Ship in Canada and United States of America.
  • We cannot guarantee or refund any packages that are damaged or delayed in delivery due to the recipient not being home or conditions that are beyond our control .
  • Carla’s Cookie Box reserves the right to change courier companies and/or delivery persons at its sole discretion.  Please note that shipping costs and deliveries are flat fee based. If your recipient is in a very rural or remote area, shipping may take longer to deliver. We will contact you with appropriate shipping times should this situation arise.
  • A Next Business Day SHIPMENT received over the weekend will be sent out Monday morning. All shipments are generally made between 9am and 7pm, however we cannot guarantee time of delivery.
  • Fresh products are fragile and are therefore more likely to become damaged when shipped. Carla’s Cookie Box takes every precaution in packaging our Delicious Products however, sometimes during shipping some breakage occurs. We are not responsible for breakage.

Please feel free to contact Carla’s Cookie Box info@carlacookiebox.com should you have any further questions.

Send us an email info@carlacookiebox.com for wholesale inquiries.

Walter Kemp
23:39 28 Feb 21
Bought the butter tart, brownie and butter tart combo for our granddaughter for her birthday, everything was, in her words, SO GOOD.Comments on the butter tarts were, "best ever" and she has eaten butter tarts from all over the place, frequents many bakeries in Toronto and Waterloo and Carla's were Number One.Thanks for helping to make her birthday just that little bit better.Wally and Lorraine Kemp
Robert Lloyd
18:35 27 Feb 21
Smash heart was a huge success with my daughter and the the little bits I was able to sneak myself were delicious. To add, a tip of the cap to Carla as she was incredibly responsive and gracious during what is possibly her busiest time of year to any queries posed. Amazing confections, amazing customer service.
Sonia Varma
13:55 26 Feb 21
The cookies are fantastic - I really enjoy buying them as gifts - I'm receiving consistently high praise (a rare response from the picky palates of my friends/coworkers!). My parents do not eat sweets, but they made the artisan cookies disappear. I like the ease of ordering and picking up, it fits my busy schedule well and it's contactless. I can't wait to order more, and I wonder what other varieties of big&thick cookies will pop up!
Violet Fiszer
23:30 25 Feb 21
This was the first time I ordered from Carla’s. I was was a bit hesitate how the order would arrive as I will in Ottawa. First of all it came the next day and it was well packaged. The cookies and tarts were perfect. I come from a family that knows their butter tarts and these tarts are fabulous. Thick luscious filling , tender crust. The cookies are tasty too. Definitely would recommend Carla , especially if you are an butter tart aficionado, you won’t be disappointed.