Order Tracking
🍁 Proudly Canadian | 🥇 Voted Best in Toronto | 📦 Nationwide Fresh Delivery
Handmade in Toronto using locally sourced ingredients, Carla's Cookie Box crafts award-winning butter tarts, soft-baked cookies, and rich brownies. Perfect for corporate gifting, events, or personal treats — taste the homemade difference.
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Home - Order Tracking
Didn’t get an email with your Order tracking?
Be sure to check your Promotions or Spam folder. Still no luck? Contact us and we’ll help you out.
Ready to check your order status? Log in to My Account.
Ready to place your order? Go to Checkout.
Track Your Order
Placed an order and excited to dig into your desserts? Use this page to track your order and see exactly when your sweet treats will arrive. Whether you choose butter tarts, cookies, or brownies, we make sure your dessert delivery is shipped with care and arrives fresh.
To get started, log in to your My Account and head to your recent orders. Once your item ships, you’ll receive a tracking number via email. Didn’t receive a shipping confirmation? Be sure to check your spam or promotions folder. Still nothing? Contact us here — we’ll help right away.
Where We Ship
Carla’s Cookie Box offers Canada-wide shipping with reliable carriers, including Canada Post, UPS, and Stallion Express. We also offer express local delivery on select days if you’re located in Toronto or the GTA.
Need more details about our packaging or delivery estimates? Visit our FAQ page or learn more about our shipping policy here.
Need to Change Your Order?
If your order hasn’t shipped yet, you can still update the delivery address or request changes. Simply log into your account and click on the order details, or get in touch with our support team directly.
Explore More While You Wait
Looking for something else while your brownies or butter tarts are on the way? Browse our best-selling soft cookies or check out our corporate dessert subscriptions for ongoing gifts and events.
We appreciate your order and can’t wait for you to enjoy your desserts. Your satisfaction means everything to us.
Leave a Review, Get 20% Off Your Next Order.
We love hearing from you! If you’ve received your order and enjoyed our butter tarts, brownies, or cookies, take a moment to leave a review. Your feedback helps others discover our small-batch desserts, and as a thank you, we’ll send you a 20% discount code to use on your next purchase.
It only takes a minute! You can leave your review directly on the product page of the item you ordered. For example, if you ordered our Chocolate Fudge Brownies, scroll down to the “Reviews” tab and share your experience.
Once submitted, you’ll receive a follow-up email with your personalized discount code. You can apply this during checkout for 20% off your next box of desserts — whether it’s for you or as a gift.
Don’t forget: You must be logged into your My Account when you leave a review so we can verify your order and send your reward.
Ready to shop again? Click here to return to the shop and browse our freshly baked favourites.