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Free Shipping on Ontario Orders over $100

Ordering Instructions

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).


You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option


Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal


If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 


CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.


To check on the status of your order please log into your account.
If you have not created one, you can still login with your email address and click on forgot password to reset your password.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
Free Ontario Shipping

On Ontario orders over $100: Conditions Apply

Next Day Shipping Available

Pick your SHIPPING date on checkout, Conditions Apply

International Shipping

We Ship Across CANADA + USA

100% Secure Checkout

PayPal / MasterCard / Visa / AMEX