Shipping Claims Form
Shipping Claims Form
If something went wrong with your delivery, please complete this shipping claims form within 48 hours of receiving your order. Our team reviews each submission carefully and fairly.
All claims are reviewed in accordance with our Return & Refund Policy and Terms & Conditions.
Before you submit a claim
- View our Frequently Asked Questions
- Read our Shipping Policy (for delay info)
- Contact Support for general order questions
• Minor cracks or movement during shipping are considered cosmetic — not damage.
• Courier delays do not qualify for automatic refunds or replacements.
• Items spoiled due to improper storage after delivery are not eligible for claims.
If you did not receive your order
If your tracking shows Delivered but you did not receive your order, please complete the form below. We may request courier details such as GPS scan, driver notes, or photo proof from the courier to help investigate.
Orders stolen after delivery, or shipped to an incorrect address entered at checkout, may not be eligible for refund, however we will assist in opening a courier investigation.
Check Courier Tracking & Service Alerts
Sometimes delivery delays or tracking issues happen due to external factors. You can check the status of your shipment directly with the courier:
If your tracking number is not updating — or shows Delivered but you haven’t received your package — please submit the claim form below and we’ll begin a review.
If your order arrived but there is an issue
For missing items inside your package, significant damage, or spoilage concerns, please provide the requested photos in the form. Clear photos help us review claims quickly and fairly.