Customer Help: Quick Support for Everything You Need to Know

“Your website isn’t working.”

Opening a Private Browser: 

iPhone – Safari

1. Open Safari on your iPhone.
2. Tap the Tabs button .
3. Tap [number] Tabs or Start Page  to show the Tab Groups list.
4. Tap Private , then tap Done.

Android – Chrome

1. On your Android phone or tablet, open Chrome .
2. To the right of the address bar, tap More   New Incognito tab.
3. A new window appears. In the top left, check for the Incognito icon .

Mac and PC – Safari

1. Open Safari.
2. Select File at the top-left corner of your screen.
3. Select New Private Window from the drop-down menu. A new window opens, showing Private at the top left.

Mac and PC – Incognito on Chrome

1. Open Google Chrome.
2. Select the three dot icon in the upper-right corner.
3. Select New Incognito window from the drop-down menu. A new window opens, usually darker colored than normal, showing Incognito at the top right.

Clear Cache & Cookies 

Mobile Safari for iOS (iPhone, iPod touch, iPad)

1. From the home screen, Select Settings > Safari.
2. At the bottom of Safari’s settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
3. Confirm when prompted.

1. From the home screen, tap Safari.
2. At the bottom of the screen, tap the Bookmarks icon.
3. In the lower left, tap Clear.
4. Tap Clear History.

Chrome

iPhone

1. Open the menu (three dots) and select Clear browsing data.
2. Select Cookies, Site Data > Clear Browsing Data.

Android

1. Select Menu, then More.
2. Select Settings.
3. Under “Privacy settings”, select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.

Return and Refund Policy

Thank you for shopping at Carla’s Cookie Box.

If for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

We also encourage you to contact us BEFORE making any claim, as we will do our best to rectify the situation.

CHARGEBACKS WILL NOT BE TAKEN LIGHTLY. YOUR ACCOUNT WILL BE BANNED, AND CHARGEBACK WILL BE FOUGHT VIGOROUSLY.

I Didn’t Order That
As everything is handmade, sometimes it will look slightly different.
We will always contact you first if we run out of something or have to replace anything.
Rest assured, we will NEVER replace your items without a prior email.
Check your spam, as our emails will sometimes go in there.
Shop Knowing We Value Your Trust

It doesn’t always happen, but it sometimes happens.
If you have received a damaged item, please email us your invoice number and photos, and we will rectify that ASAP!

Hello? Where are you?
We promise we are NOT ignoring you. We value all of you; however, our Number 1 priority is ensuring you get your products on time.
Check our list of Frequently Asked Questions to get the answers you need right at your fingertips. Otherwise, email us, and we will get back to you as soon as possible, usually between 11 pm-7 am. – yup can even be 2 am!
Check out some of our creations.

You can change or cancel an order within three days of your shipping day. Just drop us an email, and we will take care of it.

I don’t need my products until next week/month, when should I order?
Order as soon as possible.
Certain items like Smash Cakes take more time to prep, so we cap those orders, especially during holidays.
Let’s schedule your date so you don’t miss out.

You can enter coupons either in the cart or at the Checkout.

There are many ways of getting a coupon code.
You can sign up for our super cool emails on the homepage and leave us a google review.
Your coupon code will be delivered to your email, so check your inbox or spam.

We are Too Legit to Quit!

We take safety VERY seriously!
We have been in the food business for most of our lives and with Carla’s Cookie Box since 2016.

We have ensured to keep up with our mandatory food safety protocols.
Our facility is GREEN passed by our city’s health unit. We will not sell anything we have not been approved or inspected to sell.

We are Health Inspected, Licensed, FDA Approved, Insured, and Food Safety Certified since 2016.

We are part of the Canadian Manufacturers Exporters (CME) in conjunction with the Ontario Made Association and an Accredited BBB Business.

Order with Confidence Today

We do not have a storefront but a studio kitchen in Vaughan, On. You cannot walk-in, everything  must be pre-ordered.

You can place your orders online right HERE.

You can have your fresh-made goods delivered/shipped or contactless pick-up.

We’re right at Your Fingertips.

We are in Vaughan, Ontario, not a brick-and-mortar walk-in store.

We work out of a studio kitchen in Vaughan, Ontario. The City Above Toronto, where you can contactless pick-up.

Online, we are wherever you are!

As an online baking business, we can be wherever and whenever you need us.

You can place your order online right HERE and choose to have your fresh-made goods shipped or contactless pick-up.

Shop Online Today