Return and Refund Policy
Return & Refund Policy
Thank you for shopping at Carla’s Cookie Box! We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help with a smooth return and refund process.
Cancellations
You can cancel your order within 7 days of receiving your item. To start the process, email us a clear statement at info@carlacookiebox.com. Once we receive the returned item, we’ll issue a refund using your original payment method within 14 days.
Return Conditions
- Order must have been placed within the last 7 days.
- Items must be in their original, unopened packaging.
Please note: We cannot accept returns for:
- Custom or personalized items
- Perishable goods (including baked goods) that have been opened, consumed, or not stored properly
- Items not suitable for return due to hygiene reasons once opened
- Sale or discounted items (unless required by law)
We reserve the right to decline returns that do not meet these conditions.
Shipping Returns
Customers are responsible for return shipping costs and any risks (damage/loss). We recommend using a trackable and insured shipping service.
Return address:
Carla’s Cookie Box
31 Chicory Gate
Woodbridge, ON L4L 5J9
Gifts
If the item was marked as a gift, you’ll receive a gift credit once the return is received. If the gift giver had the item shipped to themselves, the refund will be sent to them.
Questions?
Email us at info@carlacookiebox.com — we’re happy to help!
Last updated: May 28, 2025
