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Due to the perishable nature of our products, we do not accept returns. For more details, view our Terms & Conditions.

Please email us with your order number and a photo of what you received through our Customer Support page. We'll work quickly to make it right.

I’m sorry to hear your order arrived damaged. We take great care in packaging every product to protect it during transit, but once it’s in the hands of the courier, it’s unfortunately out of our control..

You can reach us through our Contact page or by replying to your order confirmation email. We typically respond within 24–48 hours.

Orders can be modified or cancelled if we receive notice at least 72 hours before your delivery or pickup date. Please contact us for assistance.

We recommend ordering at least 5 days in advance. For busy holidays or custom events, order 1–2 weeks ahead if possible. You can view our full selection on the Shop page.

During extreme heat, we may delay shipments to preserve quality. You'll be notified by email if your order is affected. Also, you can choose Cold Packing when you place your order. For urgent questions, please contact us.

Standard shipping takes approximately 2–5 business days, depending on your location. Pickup and GTA delivery are usually faster. Check our Shop page for local options.

We partner with several trusted courier services depending on the destination. You'll receive a tracking link once your order ships. See details at Shipping Info.

We do not currently offer same-day delivery. However, please contact us if you have an urgent request — we’ll try our best to accommodate it.

Shipping rates are automatically calculated at checkout based on your location and the weight of your order. Orders over a certain amount may qualify for free shipping promotions.

At checkout, you can select your preferred pickup or shipping date. If you have a specific event date, please note it in your order comments or contact us.

Your account is automatically created when you place your first order. You will receive an email to set your password. Manage your orders anytime through the My Account page.

If your order hasn't shipped yet, please contact us immediately with the updated shipping information.

Yes! Pickup is available at our Vaughan location. Select "Pickup" at checkout, and we’ll email you detailed instructions. Find more info on our Contact page.

You'll receive a tracking link via email once your order is shipped. You can also view tracking updates by logging into your My Account.

While we cannot guarantee specific delivery times, you can leave a request in the order notes at checkout. We will do our best to accommodate special requests — or contact us to discuss options.

Yes, we offer corporate gifting and large order delivery services. Visit our Corporate Subscriptions page or contact us for personalized help.

No — for your security, we do not store any payment information. All transactions are processed securely by our trusted payment partners. Read more in our Privacy Policy.

Your credit card is charged immediately upon placing your order through our website.

Yes! We offer nationwide shipping for all our butter tarts, cookies, and brownies so you can enjoy our treats anywhere in Canada and the USA.

We currently ship across Canada and the USA. For international corporate orders, please contact us to discuss special arrangements.