No — we operate as an online bakery only and do not have a walk-in storefront. All orders are placed online through our website, and you can choose to pick up or have your baked goods shipped across Canada or the USA. You can also find us at several pop-up engagements throughout the year. Our upcoming event schedule is on our Events Page.

We are based just above Toronto in Vaughan, Ontario, Canada. All of our products are proudly handmade in our Vaughan (Toronto) bakery using Canadian-sourced ingredients whenever possible. We ship across Canada and the USA and attend select events across the GTA and beyond.

Yes! We can create custom dessert boxes for weddings, corporate events, birthdays, and other celebrations. We also offer printed logo cookies for business gifting. Please contact us at support@carlacookiebox.com to discuss your vision.

We offer gift box packaging on butter tarts only due to the high volume of event orders. All orders are securely packed to arrive fresh and in excellent condition, with an option to add a personal gift message on the product page.

You can find us at select markets, pop-ups, and festivals throughout the year. Visit our Pop-Ups Page to see our current schedule.

Yes. You can order directly on our Corporate Catering Page or contact us to discuss custom options. For corporate gifting and larger catering events, we recommend booking early to secure your preferred date.

Yes. Visit our Personal Catering Page for details, or contact us to discuss your specific needs.

Yes! Our website is open 24/7 for orders. Orders are processed according to the shipping or pickup date you choose at checkout.

We list all our scheduled markets, pop-ups, and festivals on our Events Page. Check back regularly for updates.

Yes! We offer printed logo cookies for corporate events, weddings, and other celebrations. Contact us to arrange custom designs.

There is no strict minimum for general online orders, but catering and corporate orders may have minimum quantities depending on the product.

Yes. While most events are in the GTA, we occasionally attend select markets and festivals outside the region. Check our Events Page for the latest list.

Delivery times depend on destination and courier. Most Ontario orders arrive in 1–3 business days; other Canadian provinces 3–7 business days; USA 3–7 business days. Weather, holidays, or courier delays can impact these estimates. We are not responsible for courier transit times as you select both courier and speed at checkout.

Yes. Select Local Pickup at checkout and choose your date and time slot.

Butter tarts are clamshell-packed and vacuum sealed; cookies are sealed for freshness; everything is cushioned with protective wrap. In warmer months, optional cold packs are available for a fee. We are not responsible for damages during shipment.

No. Courier schedules vary. We ship your order on the shipping date you selected at checkout. The shipping date is not the delivery date.

We’re sorry to hear that. We pack carefully, but once with the courier it’s out of our control. Choosing a faster shipping speed helps reduce risk. If there’s significant damage, please contact us with photos so we can advise next steps.

At checkout, select Shipping or Pickup, then use the calendar to choose your date. Reminder: the shipping date is the date your order leaves our bakery, not the delivery date. For a quick explanation, see our videos: How to Order and Shipping Explained.

Yes. We ship across Canada and the USA with tracked couriers.

We ship fresh from Ontario every Wednesday and Friday. Rates are calculated in real time at checkout. You choose the courier and speed.

Yes. When your shipping ticket is printed, a tracking email is sent to the address used at checkout. The ticket printing date is not the shipping date; your selected shipping date is when it leaves our facility. Check spam/promotions if you don’t see it.

Yes. At checkout you can pick the courier and service level shown for your address. Lower-cost options may take longer over long distances or during extreme weather.

Yes. Live rates are calculated at checkout based on destination, weight, and courier/service you select.

We currently ship within Canada and the USA.

If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to help. Changes aren’t guaranteed once processing begins.

Tracking can take time to update. If there’s no movement for 48 hours, contact us and include your order number and tracking link so we can assist.

High temperatures can affect desserts in transit. We recommend choosing faster shipping and adding cold packs (available for a fee) in warmer months.

Once a package is with the courier, transit time is outside our control. You choose the courier and speed at checkout; we cannot be responsible for courier delays.

No — our products are not nut-free. While some desserts do not contain nuts as an ingredient, they are made in the same facility as products containing nuts. Cross-contamination is possible, so we do not recommend our products for customers with severe nut allergies.

At this time, we do not offer gluten-free products. All of our desserts contain wheat, dairy, and eggs. If you have specific dietary needs, please review each product's ingredient list carefully before ordering.

No — all of our products contain butter and eggs, so they are not suitable for a vegan diet.

No — we never use animal lard. All of our pastries are made with 100% Canadian butter for a rich, natural flavour.

No — we bake everything from scratch in small batches without added preservatives. We recommend enjoying your treats promptly or storing them properly to maintain freshness.

No — our butter tarts are made with real butter and pure maple syrup, never corn syrup. Each tart is baked from scratch in small batches for the perfect texture and flavour.

Some butter tarts contain nuts, such as pecans. Please check flavour descriptions carefully if you have allergies.

Our butter tarts feature a rich, gooey centre and a flaky, hand-rolled pastry, crafted with premium Canadian ingredients and no preservatives.

Our butter tarts have a perfectly balanced texture — not runny, not too firm. The filling is rich, buttery, and just gooey enough to satisfy butter tart lovers.

We offer a variety of flavours, including Classic, Pecan, Raisin, Skor, and seasonal specials. Check our Butter Tart page for the latest selection.

Absolutely. Seasonal favourites like Pumpkin Spice, Cinnamon Bun, Apple Pie, and Raspberry White Chocolate are offered alongside year-round classics.

Our butter tarts are oversized and our cookies are full-sized — no mini samples. Learn more on our main FAQ page.