Customer Review — Disappointing Subscription Experience
I ordered a three-month butter tart subscription from Carla’s Cookie Box as a gift and paid the full subscription amount upfront. Their website clearly states that subscriptions are paid once upfront, with no hidden fees, and that the monthly deliveries are shipped directly to your door.
I received the first month’s delivery, but nothing after that.
I have contacted Carla’s Cookie Box multiple times about the missing deliveries. Unfortunately, the responses I have received have been generic, seemingly AI-generated messages that don't actually address the problem or tell me when the products I already paid for will be shipped.
What makes this even more frustrating is that I can see the subscription/order information on their website. It shows that the second month was pending and apparently being prepared, but it was never shipped or delivered. Now the third month is showing as being scheduled as well, while I still haven't received the second delivery and have received no meaningful response from the company.
At this point, I have paid for three months and received only one.
I understand that shipping delays and mistakes can happen. What I find unacceptable is paying upfront for a subscription, not receiving what was purchased, and then being ignored when trying to resolve the issue. A generic automated response is not a solution when the specific issue is that paid-for products have not been delivered.
I’m leaving this review because I think customers should know what my experience has been before purchasing a subscription. I hope Carla’s Cookie Box addresses this and either fulfills the subscription that I paid for or provides an appropriate refund.