Allergy Alert! All Items are made in a facility that handles peanuts, tree nuts, soy, milk, eggs, wheat and any other known allergies.
We were able to get these delicious and mouth watering goodness in the form of pecan butter tarts at the pop up market at the David Pecaut Square, near the Metro Hall.
It's no wonder they are award-winning; they truly deserve the recognition. We live in Toronto, but we chose to celebrate our wedding in NYC. We wanted to...
Yesterday’s Barrie Butter tart Festival was very enjoyable, starting at Homestead for snack and coffee. Out of all vendors, I thankfully chose Carla’s Cookie Box for my sugar fix.
Hands down, the best butter tarts ever! The filling melts in your mouth. Carla and her team take customer service to a whole new level. We ordered our tarts online, and they arrived right on time.
I ordered delivery of butter tarts to my granddaughter at college in Connecticut and am about to order others for my granddaughter at college in Manhattan.
I stumbled across some amazing butter tarts to die for at the " One of a Kind " Show. I tried an assorted set of butter tarts and of course...the classic pecan butter tarts are simply fantastic. These are so addictive and to support a local business woman is the cherry on top.
This is the first time we ordered from here and got 12 full sized tarts and 12 mini tarts and they were great. Personally we enjoyed the regular sized tarts....
CARLA'S COOKIE BOX is a personal favorite of mine when I'm craving butter tarts. She offers many different flavors which are so good.
This is the GTA’s and Toronto’s award winning butter tarts, brownies and cookies made by Carla’s Cookie Box.
Select your favourite treats from our delicious range of goodies.
We bake, package, and offer tracking for your convenience. Choose to ship or pick up—your choice! Please note, shipping reflects the day we send your order, not the delivery date.
The moment you’ve been waiting for! Receive your order, sit back, and savour every delightful bite.
We partner with a trusted network of Canadian couriers to deliver your Gourmet Cookies on time, every time — whether it’s heading to a downtown office, a remote team, or multiple branches. Each box is packed with care to ensure your desserts arrive fresh, secure, and beautifully presented, no matter the season or destination.
💬 Have specific needs or want to tailor a custom or corporate order? FAQ or contact us directly — we’ll help create a plan that fits you or your team perfectly.
During checkout (just before you enter your payment information), you’ll see an option to choose between shipping and pickup. Once selected, a calendar will appear, allowing you to choose your preferred pickup or shipping date.
Note: Your shipping date is not your delivery date unless you’re located in Toronto, Vaughan, or Brampton.
🎥 Watch this quick video for a full explanation: Shipping Explained
Still have questions? Visit our full FAQ page.
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Return and Refund Policy
Thank you for shopping at Carla’s Cookie Box.
If for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
We also encourage you to contact us BEFORE making any claim, as we will do our best to rectify the situation.
CHARGEBACKS WILL NOT BE TAKEN LIGHTLY. YOUR ACCOUNT WILL BE BANNED, AND CHARGEBACK WILL BE FOUGHT VIGOROUSLY.
I Didn’t Order That
As everything is handmade, sometimes it will look slightly different.
We will always contact you first if we run out of something or have to replace anything.
Rest assured, we will NEVER replace your items without a prior email.
Check your spam, as our emails will sometimes go in there.
Shop Knowing We Value Your Trust
It doesn’t always happen, but it sometimes happens.
If you have received a damaged item, please email us your invoice number and photos, and we will rectify that ASAP!
Hello? Where are you?
We promise we are NOT ignoring you. We value all of you; however, our Number 1 priority is ensuring you get your products on time.
Check our list of Frequently Asked Questions to get the answers you need right at your fingertips. Otherwise, email us, and we will get back to you as soon as possible, usually between 11 pm-7 am. – yup can even be 2 am!
Check out some of our creations.
You can change or cancel an order within three days of your shipping day. Just drop us an email, and we will take care of it.
I don’t need my products until next week/month, when should I order?
Order as soon as possible.
Certain items like Smash Cakes take more time to prep, so we cap those orders, especially during holidays.
Let’s schedule your date so you don’t miss out.
There are many ways of getting a coupon code.
You can sign up for our super cool emails on the homepage and leave us a google review.
Your coupon code will be delivered to your email, so check your inbox or spam.
We take safety VERY seriously!
We have been in the food business for most of our lives and with Carla’s Cookie Box since 2016.
We have ensured to keep up with our mandatory food safety protocols.
Our facility is GREEN passed by our city’s health unit. We will not sell anything we have not been approved or inspected to sell.
We are Health Inspected, Licensed, FDA Approved, Insured, and Food Safety Certified since 2016.
We are part of the Canadian Manufacturers Exporters (CME) in conjunction with the Ontario Made Association and an Accredited BBB Business.
We do not have a storefront but a studio kitchen in Vaughan, On. You cannot walk-in, everything must be pre-ordered.
You can place your orders online right HERE.
You can have your fresh-made goods delivered/shipped or contactless pick-up.
We are in Vaughan, Ontario, not a brick-and-mortar walk-in store.
We work out of a studio kitchen in Vaughan, Ontario. The City Above Toronto, where you can contactless pick-up.
Online, we are wherever you are!
As an online baking business, we can be wherever and whenever you need us.
You can place your order online right HERE and choose to have your fresh-made goods shipped or contactless pick-up.
For best practice, store your products in an airtight container in the fridge for up to 7 days.
If you plan on saving it longer than that, then place it in an airtight container and freeze it for up to 12 weeks in a fridge freezer.
For optimal freshness and flavour, we recommend freezing any butter tarts, cookies and any of our fresh baked goods that you don’t plan to eat immediately.
When ready to eat, simply heat your baked goods in a 350℉ oven for 5 minutes until warm and gooey.
Carla’s Cookie Box cookies are made by hand using shared equipment, which processes dairy, peanuts, soy, tree nuts and wheat. If you have a severe allergy, please know that we are not an allergy-free bakery.
We Are a Little Nutty Here
Although we have products that do not have nuts, we ARE NOT nut-free.
Our Pecan Butter Tarts will continue to be our most popular item, and we make them often; sometimes, on the days, we create products that do not have nuts in them.
Always consult your physician before purchasing Carla’s Cookie Box Products if you have an allergy.
Some of the nuts we use in our kitchen include but are not limited to pecans, walnuts, peanuts, and hazelnuts (Nutella).
We also have Tree nuts, wheat, dairy, cocoa, chocolate, soy, and other known allergies.
Shop Our Newest Items
We have currently suspended our gluten-friendly products.
We DO NOT use any animal lard in our butter tarts or any of our other products.
All of our products have whole, natural ingredients.
Please note: the marshmallows in our hot cocoa bombs have gelatine.
Yes! We have monthly Butter Tart & Cookie subscriptions!
Our 3-month and 6-month Award Winning Gourmet Butter Tarts Subscriptions make a GREAT gift.
When you sign up for a butter tart or cookie subscription, we will charge you once for your baked goods and shipping.
You will not be charged for the subsequent months.
Subscriptions will follow once a month for 3 or 6 consecutive months.
Butter Tarts, Cookies and other baked goods will not be packed in insulated boxes or with ice packs.
For warmer temperatures, we strongly recommend keeping a close eye on the tracking information and having someone available to receive the delivery.
We’re unable to request where and when the package is delivered. If your baked goods arrive a little warm from the journey, they will still be delicious and safe to enjoy.
Approximate Timeline of Arrival.
Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.
We will send you a tracking number to see where your order is. CHECK YOUR SPAM.
Shipping Locations for GTA: 1-2 days of shipping
Urban / Suburban Ontario: approximately 1-2 days
Deep north or remote Ontario: 3 – 4 days
British Columbia: approximately 4-5 days
The Prairies (Alberta, Saskatchewan, Manitoba): about four days
The Maritimes (New Brunswick, Nova Scotia, PEI): about 3-4 days
Newfoundland and Labrador: about 3-4 days
Quebec: about 1-2 days
The Territories: about five days
3-5 days
Watch the following video for clarification: SHIPPING EXPLAINED
We have plenty of courier services at our disposal and you get to choose YOUR preference. Just remember that you choose your own SHIPPING date and courier and once we ship your items, we cannot recall them or divert them to another address.
Watch the following video for clarification: SHIPPING EXPLAINED
It is coming Soon!
However, you can preorder our Award Winning Gourmet Butter Tarts for next-day delivery or pick-up.
You determine shipping at the checkout. You choose your provider and your time frame of shipping.
Typically you can expect anywhere from $11 – $24, depending on weight and location.
Upon Checkout (just before you add your credentials), there is a section to choose shipping or pick up.
Once you select your preference, there is a drop-down calendar to choose your pick-up/SHIPPING date.
Please note that your shipping date IS NOT your delivery date unless you are in Toronto, Vaughan, or Brampton.
You can create an account when you check out or start an account to hold onto your Wishlist by clicking My Account and following the instructions.
You can change your shipping address by clicking on your account and changing it for any orders you may have there.
Email us if you still have an issue, and we will handle it.
We offer a contactless pick-up option five (5) days a week.
Once you select your pick-up day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.
You can then show up on your pick-up date and time. Your order will be waiting for you on an outdoor table, contactless.
We will also send you a pick-up reminder email with the pick-up address and instructions before your pick-up date.
Please arrive on your scheduled date and time.
Please send us a text for emergencies. 647-271-3347
The pick-up Address is:
31 Chicory Gate
Woodbridge, ON
L4L 5J9
You can easily check your order and gift card balance by logging into your Account Page or the Order Tracking Page. Unfortunately, your order may be delayed by a day as couriers are experiencing slower shipping during this time – thank you for your patience.
For everything else, email us, and we’ll help answer any questions.
Watch the following video for clarification: SHIPPING EXPLAINED
We do not offer a specific delivery time to keep shipping costs low.
For Corporate order deliveries, please send us an email: [email protected].
I am looking for a team meeting box made for many team members across Canada and the USA.
Do you do that?
Yes! We can get as many as 3-500 deliveries done in one day at a reduced rate.
Please email us for team boxes.
Safety First!
Carla’s Cookie Box does not have nor save your credit card information for both yours and our Safety.
All of your transactions are made through a secure Paypal or Square System.
Your credit card will be charged as soon as you place your order.
Place your secure order here.
We Ship All Across Canada and the USA.
We vacuum seal EVERYTHING we ship. It will keep your product fresh and safe upon arrival (even if it is slightly delayed).
Your tracking number can be found in your account, so sign up for one.
If you don’t sign up for an account, you can still track your order here!
© CarlaCookieBox 2025
