FAQ
A Message to our Dedicated CCB Family
With government guidelines on how to stay safe during these most unprecedented times, we wanted to keep you, our most loyal fans, in the loop and answer some of your frequently asked questions.
As you know, our events have once again been put on pause with new variants and subsequent mandates often being re-introduced, we are treading slowly.
Until then, our Online Shop is open and we are offering Delivery or Pickup (except during our most busy times – i.e. the holidays) for your convenience.
PLEASE NOTE: As there are only two of us working on your orders and It is an extremely busy time of the year, there will be delays. We appreciate your patience and understanding.
About Carla's Cookie Box
What’s Cookin’ at Carla’s Cookie Box?
There are new products always on the horizon. We have just launched unique Smash Cakes. Please stay on the lookout as we launch new products.
Up Next? Our Grad T-Shirts, where $10 from each t-shirt goes to MADD Canada.
See What’s New Today
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Make a Difference
Carla’s Cookie Box dedicates her time to making a difference.
On August 17, 2019, at 4:38 pm on a beautiful sunny day, tragedy struck our family when my brother, Paul Brizzi, was killed by a drunk driver. There isn’t a day that goes by that our family isn’t affected by this tragedy. In June 2020, my eldest daughter was to be the first (of the 2nd generation) in our family to graduate High School. It is just another reminder that Paul will be absent. Couple that with the turn in world events and thousands of students across the country in university, college, grade 8 & 12, missed something that should have been an amazing, a once in lifetime experience. Our MADD campaign was born out of the necessity to help spread awareness about the perils that surround impaired driving. A FUN Grad t-shirt and a way to raise money and create awareness that Impaired Driving is NEVER an option.
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We are Too Legit to Quit!
We take your safety VERY seriously!
We have been in the food business for most of our lives and with Carla’s Cookie Box since 2016.
We have ensured to keep up with all of our mandatory food safety protocols.
We will not sell anything we have not been approved or inspected to sell.
We are Licensed, FDA Approved, Insured, Food Safety Certified since 2016, part of the Canadian Manufacturers & Exporters (CME) in conjunction with the Ontario Made Association and an Accredited BBB Business.
Order with Confidence Today
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Where are you located
We’re right at Your Fingertips.
We are in Vaughan, Ontario, but we are not a brick-and-mortar, walk-in store.
We work out of a studio kitchen in Vaughan, Ontario. “The City Above Toronto.” where you can contactless pickup.
Online, we are wherever you are!
As we are an online baking business, we can be wherever you need us, whenever you need us.
You can place your order online right HERE and choose to have your fresh-made goods shipped or choose contactless pickup.
Shop Online Today
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Corporate Orders
I am looking to get a team meeting box made for many team members across Canada and the USA.
Do you do that?
Yes! We can get as many as 3-500 deliveries done in one day at a reduced rate.
Please email us for team boxes.
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Covid 19 Protocol
Covid 19 Protocol
We are Always One Step Ahead
Like a lot of you, we are also immune-compromised, so we must ensure top-notch safety measures are in place at all times.
Rest assured, we are always committed to putting health and safety first.
Enhanced Safety Measures For You and Us.
Licensed, Insured, FDA Approved, Food Safety Certified since 2016 and now Covid19 Safety Certified.
We are family.
We Live together. Work together.
Handwashing
We have a dedicated handwashing station that we frequently use.
Cleanliness
Health & Safety is our number 1 priority. A bucket of sanitizer water with clean rags is on standby at all times.
Masks
We wear masks at all times while working.
Deliveries
Everything is laid on an outside table for my delivery people to pick up and deliver to you.
Shipments
Our shipments are placed outside for one of our courier companies to pick up and ship to your home/office.
Pick Ups
Your package will be on an outdoor table with your invoice attached to it.
Shop With Confidence Today
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Customer Support
Hello? Where are you?
We promise we are NOT ignoring you. We value each and every one of you; however, our Number 1 priority is ensuring you get your products on time.
Check our list of Frequently Asked Questions to get the answers you need right at your fingertips. Otherwise, shoot us an email, and we will get back to you as soon as possible. Usually, between 11 pm-7 am ???? – yup can even be 2 am!
Check out some of our creations.
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I Didn’t Order That
As everything is handmade, sometimes it will look slightly different.
If we run out of something or have to replace anything, we will always contact you first.
Rest assured we will NEVER replace your items without a prior email.
Check your spam, as our emails will sometimes go in there.
Shop Knowing We Value Your Trust
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Return and Refund Policy
Thank you for shopping at Carla’s Cookie Box.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
We also encourage you to reach out to us BEFORE making any claim, as we will do our best to rectify the situation.
CHARGEBACKS WILL NOT BE TAKEN LIGHTLY. YOUR ACCOUNT WILL BE BANNED, AND CHARGEBACK FOUGHT VIGOROUSLY.
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Orders
Address Changes
You can change your shipping address by clicking onto your account and changing it for any orders you may have there.
If you are still having an issue, just send us an email and we will take care of it.
Register an account to make any necessary changes
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We Love Canadian Tire, But we Don’t Take Their Money.
We accept all major credit cards, including Visa, Mastercard and American Express.
We use PayPal and SquareUp to enable you to have a choice on our website. Both systems on Carla’s Cookie Box are completely secure.
All of our sales are made online for both your and our protection and streamline all of our orders.
Also, it’s difficult to take orders while our hands are full of flour or melting chocolate, so this will ensure that you get what you want. ????
Shop Today with confidence.
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Safety First!
Carla’s Cookie Box does not have nor saves your credit card information for both of our safety.
All of your transactions are made through a secure Paypal or Square System.
Shop Securely Today
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Checking my Order
You can easily check your order and gift card balance by logging into your Account Page. Your order may be delayed by a day, as couriers are experiencing slower shipping during this time – thanks for your patience.
For everything else, email us, and we’ll help answer any questions you have.
Go to My Account
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I don’t need my products until next week / next month, when should I order?
Order as soon as possible.
Certain items like Smash Cakes take more time to prep, so we cap those orders, especially during holidays.
Let’s get your date on the calendar so that you don’t miss out.
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How Do I Get a Coupon Code?
There are 2 ways of getting a coupon code.
You can sign up for our super cool emails on the homepage, and you can leave us a google review.
Your coupon code will be delivered to your email so check your inbox or spam.
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How do I Choose My Pick up / Shipping Date?
Upon checkout (just before you add your credentials), there is a section to choose shipping or pick up.
Once you select your preference, there is a drop-down calendar to select your pick-up/ SHIPPING date.
Across Canada and the USA, We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
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Ordering Instructions:
Welcome to Carla’s Cookie Box Store!
We are not a walk-in storefront, therefore we have put together a step-by-step order instruction guide on the How to Order Online.
- Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
- A side drawer will pop out at the side of the shop with your product and price
- From there, you can continue to shop by clicking the webpage outside of the cart or
- Continue to check out
Checking Out
Fill Out Your Delivery Information:
Shipping:
- Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE
- If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
- We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE.
- If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
- We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups:
- Choose your pick up date
- Choose your pick up time
- Continue to fill out your name, address, etc.…
- Don’t forget to add your shipping phone number.
Billing Details:
Fill in your email address, name, address, shipping phone number.
Register your information to our website for easier access to your order details.
Shipping Details:
Click “Ship to a different address” if you are shipping to another person (not yourself).
Coupons:
You can enter coupons either in the cart or at the checkout.
Your Order:
Verify your items
Shipping Verification:
Verify your Shipping or Pick Up Option
Payment:
Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal
Etransfer:
If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.
Please add the order number in your comments section on your E-Transfer.
Terms & Conditions:
You must click on the Terms & Conditions
Click on PLACE ORDER
CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box
You will receive an email with your order details.
Check your spam if you do not see it.
You will get an email the day before your shipping/pickup date with your order verification.
Thank you for reading our step-by-step instruction guide on how to order at Carla’s Cookie Box.
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Order Status
To check on the status of your order please log into your account.
If you have not created one, you can still log in with your email address and click on forgot password to reset your password.
PLEASE NOTE: As there are only two of us working on your orders and It is an extremely busy time of the year, there will be delays. We appreciate your patience and understanding.
Sign in to Your Account
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Products
What do I do with my extras?
For best practice, store your products in an airtight container in the fridge for up to 7 days.
If you plan on saving it longer than that, then place in an airtight container and freeze for up to 8 weeks in a fridge freezer.
Don’t Delay, Shop Today
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We are Gluten Friendly
We, at Carla’s Cookie Box, are Gluten Friendly. ????
What does this mean?
Although we do not have gluten in our Gluten-Friendly products, we do house flour in our facility.
We do a thorough clean of our kitchen when making gluten-friendly products; however, we know that flour particles can still be in the air or on surfaces.
Suppose you are a celiac or have a severe allergy. In that case, I recommend that you go to a proper GLUTEN-FREE facility to purchase your goods and always consult your doctor before buying any products that may pose a health risk to you.
Shop Gluten Friendly Today
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We Are a Little Nutty Here
Although we have products that do not have nuts in them, we ARE NOT nut-free.
Our Pecan Butter Tarts will continue to be our most popular item, and we make them often, sometimes on the days, we are making products that do not have nuts in them.
If you have an allergy, always consult with your physician before purchasing Carla’s Cookie Box Products.
Some of the nuts we use in our kitchen include but are not limited to: pecans, walnuts, peanuts, hazelnuts (Nutella).
We also have Tree nuts, wheat, dairy, cocoa, chocolate, soy, and any other known allergies.
Shop Our Newest Items
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NO ANIMAL LARD
We DO NOT use any animal lard in our butter tarts or any of our other products.
Our ingredients across the board of our collections include Butter, Flour, Brown Sugar, vegetable shortening, eggs, chocolate, cocoa, maple syrup, salt, pecans, skittles, walnuts, peanut butter, peanuts, pretzels, strawberries, blackberries and many other products.
However, note that marshmallows in our hot cocoa bombs have gelatine, as do some of the gummies used in our chocolate smash products.
Check out our collections today
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Butter Tart Subscriptions
Subscription? Really?
Yes! Really! We have monthly Butter Tart monthly subscriptions!
Our 3-month and 6-month Award Winning Gourmet Butter Tarts Subscriptions makes a GREAT gift
How it Works
When you sign up for a butter tart subscription, we will send you your first month’s subscription right away, or on the date you indicate. Subscriptions will then follow once a month for 3 or 6 consecutive months.
With our subscriptions growing, we have had to split up our monthly deliveries. You will now receive your subscription on either week 1, week 2, week 3, or week 4 of the month, depending on when you purchased your subscription.
For example, if you purchased your subscription on June 13, you will receive your first month’s butter tarts on approximately June 14th (depending on where you live and delivery service. Each subsequent month, you will receive your butter tarts on week 2 of the month, approximately on Thursday or Friday.
Gift for Someone Else?
If your butter tart subscription is a gift, you don’t have to select their butter tarts for your recipient.
Pick plain as your butter tart flavour per month, add a note that your recipient will be emailing me to choose their flavours and go to checkout to complete the payment.
Ensure to include the mailing address, phone number and email address for your recipient and the date you are sending the gift certificate to them.
Once you give them their subscription Gift Certificate, your recipient can email us with their six butter tart flavours.
Ingredients Include:
- 100% Butter
- 100% Ontario Maple Syrup
- Brown Sugar
- Eggs
- NO ANIMAL LARD
Shop Subscriptions Today
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Shipping
Save Your Items
You can create an account when you check out or start an account to hold onto your Wishlist by clicking My Account and following the instructions.
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I am looking to get a team meeting box made for many team members across Canada and the USA.
Do you do that?
Yes! We can get as many as 3-500 deliveries done in one day at a reduced rate.
Please email us for team boxes.
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For an extra fee, we can get your products to you at a specific time from Monday – Friday 9-5 in the following areas:
- Toronto
- Brampton
- Mississauga
- Vaughan
- Markham
- Scarborough
- Richmond Hill
Not included in the FREE SHIPPING promotion.
For Corporate order deliveries please send us an email: info@carlacookiebox.com
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FREE Shipping
Shipping is FREE for every $100 order in Ontario (conditions apply).
Otherwise, we charge based on the weight and location of your shipment.
Typically a flat fee of $15 to Ontario, $17 to Quebec, $20 to British Colombia, Alberta, Saskatchewan, Manitoba, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Novia Scotia, $60 to Yukon, Northwest Territories and Nunavut, and $25 to the USA.
Our shipping costs are reduced with large corporate orders.
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Where Do You Ship
We Ship All Across Canada + USA.
We vacuum seal EVERYTHING we ship. It will keep your product fresh and safe upon arrival (even if it is slightly delayed).
Your tracking number can be found in your account, so be sure to sign up for one. If you don’t sign up for an account, you can still access your information by typing in your email address in the account section and clicking “forgot password”. You will then get an email to pick a new password.
If you still can’t locate your tracking number, please check your junk mail.
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PICKUP Option
We offer a contactless pickup option six days a week.
Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.
You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.
We also send you a pickup email before your pickup with the pickup address and instructions.
Please arrive on your scheduled date and time.
Please send us a text for emergencies.647-271-3347
Pickup Address is:
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Local GTA Shipping Info:
Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.
We Ship from Monday – Friday from 9 am – 5 pm.
Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.
Our Delivery Times are as follows for the Following Cities:
SHIPPING DAY = DELIVERY DAY.
For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.
| Brampton | L6P-L6Z, L7A | |
| Concord | L4K | |
| Maple | L6A | |
| Markham | L3P, L3R, L3S, L6B, L6C, L6E, L6G | |
| Mississauga | L4T-L4Z, L5A-L5W | |
| Scarborough | M1B-M1X | |
| Thornhill | L3T, L4J | |
| Toronto | M2H-M9W | |
| Woodbridge | L3L, L4H, L4L | |
SHIPPING DAY = NEXT DAY DELIVERY
For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.
| Acton | L7J | |
| Ajax | L1S, L1T, L1Z | |
| Ancaster | L9G, L9K | |
| Aurora | L4G | |
| Aylmer | N5H | |
| Barrie | L4M, L4N, L9J | |
| Bolton | L7E | |
| Bowmanville | L1B,L1C,L1E | |
| Bradford | L3Z | |
| Brantford | N3P, N3R, N3S, N3T, N3V | |
| Burlington | L7L, L7M, L7N, L7P, L7R, L7S, L7T | |
| Caledon | L7C, L7K | |
| Cambridge | N1P-N1T, N3C-N3H | |
| Dundas | L9H | |
| Georgetown | L7G | |
| Grimsby | L3M | |
| Guelph | N1C, N1E, N1G, N1H, N1K, N1L | |
| Gwillimbury | L9N | |
| Hamilton | L8J-L8W, L9A-L9C | |
| Ingersoll | N5C | |
| Innisfil | L9S | |
| King City | L7B | |
| Kitchener | N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R | |
| Kleinburg | L7B | |
| London | N5W-N5Z, N6A-N6P | |
| Milton | L9E, L9T | |
| Newmarket | L3X, L3Y | |
| Niagara Falls | L2E, L2G, L2H, L2J | |
| Oakville | L6H, L6J, L6K, L6L, L6M | |
| Oshawa | L1G, L1H, L1J, L1K, L1L | |
| Paris | N3L | |
| Pickering | L1V, L1W, L1X, L1Y | |
| Port Colborne | L3K | |
| Port Stanley | N5L | |
| Sarnia | N7S,N7T,N7V,N7W,N7X | |
| St. Catharines | L2M-L2W | |
| St. Mary’s | N4X | |
| St. Thomas | N5P, N5R | |
| Stoney Creek | L8E, L8G, L8H | |
| Stouffville | L4A | |
| Stratford | N4Z, N5A | |
| Strathroy | N7G | |
| Tillsonburg | N4G | |
| Waterdown | L8B | |
| Waterloo | N2J, N2K, N2L, N2T, N2V | |
| Welland | L3B, L3C | |
| Whitby | L1M, L1N, L1P, L1R | |
| Woodstock | N4S, N4T, N4V | |
We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.
| Acton | L7J | |
| Ajax | L1S, L1T, L1Z | |
| Aurora | L4G | |
| Barrie | L4M, L4N, L9J | |
| Bolton | L7E | |
| Bowmanville | L1B,L1C,L1E | |
| Bradford | L3Z | |
| Brantford | N3P, N3R, N3S, N3T, N3V | |
| Caledon | L7C, L7K | |
| Cambridge | N1P-N1T, N3C-N3H | |
| Georgetown | L7G | |
| Grimsby | L3M | |
| Guelph | N1C, N1E, N1G, N1H, N1K, N1L | |
| Gwillimbury | L9N | |
| Innisfil | L9S | |
| King City | L7B | |
| Kitchener | N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R | |
| Kleinburg | L7B | |
| Newmarket | L3X, L3Y | |
| Niagara Falls | L2E, L2G, L2H, L2J | |
| Oshawa | L1G, L1H, L1J, L1K, L1L | |
| Pickering | L1V, L1W, L1X, L1Y | |
| Port Colborne | L3K | |
| St. Catharines | L2M-L2W | |
| Stouffville | L4A | |
| Waterloo | N2J, N2K, N2L, N2T, N2V | |
| Welland | L3B, L3C | |
| Whitby | L1M, L1N, L1P, L1R | |
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Shipping – Approximate Timeline
Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.
Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.
CHECK YOUR SPAM.
We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.
Ontario:
Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)
Urban / Suburban Ontario: approximately 1-2 days
Deep north or remote Ontario: 3 – 4 days
Other Provinces:
British Columbia: approximately 4-5 days
The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days
The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days
Newfoundland and Labrador: approximately 3-4 days
Quebec: approximately 1-2 days
The Territories: approximately 5 days
USA:
3-5 days
We DO NOT want your cold-packed baked goods sitting in a warehouse therefore we DO NOT ship out on a Friday.
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Top FAQ’S
Where are you located
We’re right at Your Fingertips.
We are in Vaughan, Ontario, but we are not a brick-and-mortar, walk-in store.
We work out of a studio kitchen in Vaughan, Ontario. “The City Above Toronto.” where you can contactless pickup.
Online, we are wherever you are!
As we are an online baking business, we can be wherever you need us, whenever you need us.
You can place your order online right HERE and choose to have your fresh-made goods shipped or choose contactless pickup.
Shop Online Today
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Ordering Instructions:
Welcome to Carla’s Cookie Box Store!
We are not a walk-in storefront, therefore we have put together a step-by-step order instruction guide on the How to Order Online.
- Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
- A side drawer will pop out at the side of the shop with your product and price
- From there, you can continue to shop by clicking the webpage outside of the cart or
- Continue to check out
Checking Out
Fill Out Your Delivery Information:
Shipping:
- Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE
- If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
- We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE.
- If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
- We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups:
- Choose your pick up date
- Choose your pick up time
- Continue to fill out your name, address, etc.…
- Don’t forget to add your shipping phone number.
Billing Details:
Fill in your email address, name, address, shipping phone number.
Register your information to our website for easier access to your order details.
Shipping Details:
Click “Ship to a different address” if you are shipping to another person (not yourself).
Coupons:
You can enter coupons either in the cart or at the checkout.
Your Order:
Verify your items
Shipping Verification:
Verify your Shipping or Pick Up Option
Payment:
Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal
Etransfer:
If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.
Please add the order number in your comments section on your E-Transfer.
Terms & Conditions:
You must click on the Terms & Conditions
Click on PLACE ORDER
CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box
You will receive an email with your order details.
Check your spam if you do not see it.
You will get an email the day before your shipping/pickup date with your order verification.
Thank you for reading our step-by-step instruction guide on how to order at Carla’s Cookie Box.
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PICKUP Option
We offer a contactless pickup option six days a week.
Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.
You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.
We also send you a pickup email before your pickup with the pickup address and instructions.
Please arrive on your scheduled date and time.
Please send us a text for emergencies.647-271-3347
Pickup Address is:
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Local GTA Shipping Info:
Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.
We Ship from Monday – Friday from 9 am – 5 pm.
Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.
Our Delivery Times are as follows for the Following Cities:
SHIPPING DAY = DELIVERY DAY.
For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.
| Brampton | L6P-L6Z, L7A | |
| Concord | L4K | |
| Maple | L6A | |
| Markham | L3P, L3R, L3S, L6B, L6C, L6E, L6G | |
| Mississauga | L4T-L4Z, L5A-L5W | |
| Scarborough | M1B-M1X | |
| Thornhill | L3T, L4J | |
| Toronto | M2H-M9W | |
| Woodbridge | L3L, L4H, L4L | |
SHIPPING DAY = NEXT DAY DELIVERY
For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.
| Acton | L7J | |
| Ajax | L1S, L1T, L1Z | |
| Ancaster | L9G, L9K | |
| Aurora | L4G | |
| Aylmer | N5H | |
| Barrie | L4M, L4N, L9J | |
| Bolton | L7E | |
| Bowmanville | L1B,L1C,L1E | |
| Bradford | L3Z | |
| Brantford | N3P, N3R, N3S, N3T, N3V | |
| Burlington | L7L, L7M, L7N, L7P, L7R, L7S, L7T | |
| Caledon | L7C, L7K | |
| Cambridge | N1P-N1T, N3C-N3H | |
| Dundas | L9H | |
| Georgetown | L7G | |
| Grimsby | L3M | |
| Guelph | N1C, N1E, N1G, N1H, N1K, N1L | |
| Gwillimbury | L9N | |
| Hamilton | L8J-L8W, L9A-L9C | |
| Ingersoll | N5C | |
| Innisfil | L9S | |
| King City | L7B | |
| Kitchener | N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R | |
| Kleinburg | L7B | |
| London | N5W-N5Z, N6A-N6P | |
| Milton | L9E, L9T | |
| Newmarket | L3X, L3Y | |
| Niagara Falls | L2E, L2G, L2H, L2J | |
| Oakville | L6H, L6J, L6K, L6L, L6M | |
| Oshawa | L1G, L1H, L1J, L1K, L1L | |
| Paris | N3L | |
| Pickering | L1V, L1W, L1X, L1Y | |
| Port Colborne | L3K | |
| Port Stanley | N5L | |
| Sarnia | N7S,N7T,N7V,N7W,N7X | |
| St. Catharines | L2M-L2W | |
| St. Mary’s | N4X | |
| St. Thomas | N5P, N5R | |
| Stoney Creek | L8E, L8G, L8H | |
| Stouffville | L4A | |
| Stratford | N4Z, N5A | |
| Strathroy | N7G | |
| Tillsonburg | N4G | |
| Waterdown | L8B | |
| Waterloo | N2J, N2K, N2L, N2T, N2V | |
| Welland | L3B, L3C | |
| Whitby | L1M, L1N, L1P, L1R | |
| Woodstock | N4S, N4T, N4V | |
We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.
| Acton | L7J | |
| Ajax | L1S, L1T, L1Z | |
| Aurora | L4G | |
| Barrie | L4M, L4N, L9J | |
| Bolton | L7E | |
| Bowmanville | L1B,L1C,L1E | |
| Bradford | L3Z | |
| Brantford | N3P, N3R, N3S, N3T, N3V | |
| Caledon | L7C, L7K | |
| Cambridge | N1P-N1T, N3C-N3H | |
| Georgetown | L7G | |
| Grimsby | L3M | |
| Guelph | N1C, N1E, N1G, N1H, N1K, N1L | |
| Gwillimbury | L9N | |
| Innisfil | L9S | |
| King City | L7B | |
| Kitchener | N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R | |
| Kleinburg | L7B | |
| Newmarket | L3X, L3Y | |
| Niagara Falls | L2E, L2G, L2H, L2J | |
| Oshawa | L1G, L1H, L1J, L1K, L1L | |
| Pickering | L1V, L1W, L1X, L1Y | |
| Port Colborne | L3K | |
| St. Catharines | L2M-L2W | |
| Stouffville | L4A | |
| Waterloo | N2J, N2K, N2L, N2T, N2V | |
| Welland | L3B, L3C | |
| Whitby | L1M, L1N, L1P, L1R | |
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Shipping – Approximate Timeline
Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.
Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.
CHECK YOUR SPAM.
We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.
Ontario:
Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)
Urban / Suburban Ontario: approximately 1-2 days
Deep north or remote Ontario: 3 – 4 days
Other Provinces:
British Columbia: approximately 4-5 days
The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days
The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days
Newfoundland and Labrador: approximately 3-4 days
Quebec: approximately 1-2 days
The Territories: approximately 5 days
USA:
3-5 days
We DO NOT want your cold-packed baked goods sitting in a warehouse therefore we DO NOT ship out on a Friday.
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