Frequently Asked Questions
Find the answers to many of your queries.
A Message to our Dedicated CCB Family
With government guidelines on how to stay safe during these most unprecedented times we wanted to keep you, our most loyal fans, in the loop and answer some of your frequently asked questions on our FAQ page.
Covid 19 Protocol (1)
We are Always One Step Ahead
Like a lot of you, we are also immune-compromised, so we must ensure top-notch safety measures are in place at all times.
Rest assured, we are always committed to putting health and safety first.
Enhanced Safety Measures For You and Us.
Licensed, Insured, FDA Approved, Food Safety Certified since 2016.
We are family.
We Live together. Work together. We purposely stay 6 feet apart (sometimes more), so we don’t fight together. 🙂
Handwashing
We have a dedicated handwashing station that we frequently use.
Cleanliness
Health & Safety is our number 1 priority. A bucket of sanitizer water with clean rags is on standby at all times.
Masks
We wear masks at all times while working.
Deliveries
Everything is laid on an outside table for my delivery people to pick up and deliver to you.
Shipments
Our shipments are placed outside for one of our courier companies to pick up and ship to your home/office.
Pick Ups
Your package will be on an outdoor table with your invoice attached to it.
Shop With Confidence Today
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About Carla's Cookie Box (4)
What’s Cookin’ at Carla’s Cookie Box?
There are new products always on the horizon. We have just launched unique Smash Cakes. Please stay on the lookout as we launch new products.
Up Next? Our Grad T-Shirts, where $10 from each t-shirt goes to MADD Canada.
See What’s New Today
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Make a Difference
Carla’s Cookie Box dedicates her time to making a difference.
On August 17, 2019, at 4:38 pm on a beautiful sunny day, tragedy struck our family when my brother, Paul Brizzi, was killed by a drunk driver. There isn’t a day that goes by that our family isn’t affected by this tragedy. In June 2020, my eldest daughter was to be the first (of the 2nd generation) in our family to graduate High School. It is just another reminder that Paul will be absent. Couple that with the turn in world events and thousands of students across the country in university, college, grade 8 & 12, missed something that should have been an amazing, a once in lifetime experience. Our MADD campaign was born out of the necessity to help spread awareness about the perils that surround impaired driving. A FUN Grad t-shirt and a way to raise money and create awareness that Impaired Driving is NEVER an option.
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We are Too Legit to Quit!
We take your safety VERY seriously!
We have been in the food business for most of our lives and with Carla’s Cookie Box since 2016.
We have ensured to keep up with all of our mandatory food safety protocols.
We will not sell anything we have not been approved or inspected to sell.
We are Licensed, FDA Approved, Insured, Food Safety Certified since 2016.
Order with Confidence Today
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I’m right at Your Fingertips
We are located wherever you are!
As we are an online baking business, we can be wherever you need us whenever you need us.
We do not have a storefront but rather a studio kitchen in Vaughan, Ontario. “The City Above Toronto.”
All of our orders are online right HERE. You can choose to have your fresh-made goods delivered/shipped or choose contactless pickup.
Shop Online Today
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Products (5)
Subscription? Really?
Yes! Really! We have monthly Butter Tart monthly subscriptions!
Our 3-month and 6-month Award Winning Gourmet Butter Tarts Subscriptions makes a GREAT gift
How it Works
When you sign up for a butter tart subscription, we will send you your first month’s subscription right away, or on the date you indicate. Subscriptions will then follow once a month for 3 or 6 consecutive months.
With our subscriptions growing, we have had to split up our monthly deliveries. You will now receive your subscription on either week 1, week 2, week 3, or week 4 of the month, depending on when you purchased your subscription.
For example, if you purchased your subscription on June 13, you will receive your first month’s butter tarts on approximately June 14th (depending on where you live and delivery service. Each subsequent month, you will receive your butter tarts on week 2 of the month, approximately on Thursday or Friday.
Gift for Someone Else?
If your butter tart subscription is a gift, you don’t have to select their butter tarts for your recipient.
Pick plain as your butter tart flavour per month, add a note that your recipient will be emailing me to choose their flavours and go to checkout to complete the payment.
Ensure to include the mailing address, phone number and email address for your recipient and the date you are sending the gift certificate to them.
Once you give them their subscription Gift Certificate, your recipient can email us with their six butter tart flavours.
Ingredients Include:
- 100% Butter
- 100% Ontario Maple Syrup
- Brown Sugar
- Eggs
- NO ANIMAL LARD
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What do I do with my extras?
For best practice, store your products in an airtight container in the fridge for up to 7 days.
If you plan on saving it longer than that, then place in an airtight container and freeze for up to 8 weeks in a fridge freezer.
Don’t Delay, Shop Today
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We are Gluten Friendly
We, at Carla’s Cookie Box, are Gluten Friendly. 🙂
What does this mean?
Although we do not have gluten in our Gluten-Friendly products, we do house flour in our facility.
We do a thorough clean of our kitchen when making gluten-friendly products; however, we know that flour particles can still be in the air or on surfaces.
Suppose you are a celiac or have a severe allergy. In that case, I recommend that you go to a proper GLUTEN-FREE facility to purchase your goods and always consult your doctor before buying any products that may pose a health risk to you.
Shop Gluten Friendly Today
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We Are a Little Nutty Here
Although we have products that do not have nuts in them, we ARE NOT nut-free.
Our Pecan Butter Tarts will continue to be our most popular item, and we make them often, sometimes on the days, we are making products that do not have nuts in them.
If you have an allergy, always consult with your physician before purchasing Carla’s Cookie Box Products.
Some of the nuts we use in our kitchen include but are not limited to: pecans, walnuts, peanuts, hazelnuts (Nutella).
We also have Tree nuts, wheat, dairy, cocoa, chocolate, soy, and any other known allergies.
Shop Our Newest Items
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NO ANIMAL LARD
We do not use any animal lard in our butter tarts or any of our other products.
Our ingredients across the board of our collections include Butter, Flour, Brown Sugar, vegetable shortening, eggs, chocolate, cocoa, maple syrup, salt, pecans, skittles, walnuts, peanut butter, peanuts, pretzels, strawberries, blackberries and many other products.
However, note that marshmallows in our hot cocoa bombs have gelatine, as do some of the gummies used in our chocolate smash products.
Check out our collections today
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Customer Support (6)
Hello? Where are you?
We promise we are NOT ignoring you. We value each and every one of you; however, our Number 1 priority is ensuring you get your products on time.
Check our list of Frequently Asked Questions to get the answers you need right at your fingertips. Otherwise, shoot us an email, and we will get back to you as soon as possible. Usually, between 11 pm-7 am 😉 – yup can even be 2 am!
Check out some of our creations.
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I Didn’t Order That
As everything is handmade, sometimes it will look slightly different.
If we run out of something or have to replace anything, we will always contact you first.
Rest assured we will NEVER replace your items without a prior email.
Check your spam, as our emails will sometimes go in there.
Shop Knowing We Value Your Trust
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It doesn’t happen always, but it sometimes happens.
If you have received a damaged item, please send us an email with your invoice number and photos, and we will get that rectified for you ASAP!
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Return and Refund Policy
Thank you for shopping at Carla’s Cookie Box.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
We also encourage you to reach out to us BEFORE making any claim, as we will do our best to rectify the situation.
CHARGEBACKS WILL NOT BE TAKEN LIGHTLY. YOUR ACCOUNT WILL BE BANNED, AND CHARGEBACK FOUGHT VIGOROUSLY.
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You can change or cancel an order within 3 days of your shipping day. Just drop us an email and we will take care of it for you.
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Orders and Shipping (10)
When will my credit card be charged?
Charge It!
Your credit card will be charged as soon as your order is accepted.
Place your secure order here.
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FREE Shipping
Shipping is FREE for every $75 order in Canada.
Otherwise, we charge a flat fee of $15 in Ontario, $17 throughout Canada, and $25 to the USA.
We are bringing that price down, but due to the weight of the packages and our extra secure measures, our shipping is quite costly.
Place a FREE Shipping Order Today
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We Ship All Across Canada + USA.
We vacuum seal EVERYTHING we ship. It will keep your product fresh and safe upon arrival (even if it is slightly delayed).
We always email the purchaser the tracking number, so please check your junk mail if it slips in there.
Monday – Friday from 10 am – .5 pm.
Toronto (includes Etobicoke & Scarborough), Brampton, Mississauga, Vaughan, Richmond Hill, Markham
Saturday from noon – 9:30 pm:
Our drivers go all day and evening, so please be patient. You will receive a text when they are 20 minutes from your location.
Ajax, Ancaster, Aurora, Brampton, Burlington, Dundas, Gormley, Hamilton, King City, Maple, Markham, Milton, Mississauga, Newmarket, Oakville, Oshawa, Pickering, Richmond Hill, Scarborough, Stoney Creek, Thornhill, Vaughan, Waterdown, Whitby, Woodbridge
Shipping Locations and Time to Receive:
Ontario:
Shipping Locations for GTA: Falls under the 1-2 days shipping
Urban / Suburban Ontario: approximately 1-2 days
Deep north or remote Ontario: 3 – 4 days
Provinces:
British Columbia: approximately 4-5 days
The Prairies (Alberta, Saskatchewan, Manitoba): approximately four days
The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days
Newfoundland and Labrador: approximately 3-4 days
Quebec: approximately 1-2 days
The Territories: approximately five days
USA:
3-5 days
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Approximate Timeline of Arrival.
Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.
We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.
We DO NOT use Canada Post as we know speed is of the utmost importance to you.
Shipping Locations for GTA: Falls under the 1-2 days shipping
Urban / Suburban Ontario: approximately 1-2 days
Deep north or remote Ontario: 3 – 4 days
Provinces:
British Columbia: approximately 4-5 days
The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days
The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days
Newfoundland and Labrador: approximately 3-4 days
Quebec: approximately 1-2 days
The Territories: approximately 5 days
USA:
3-5 days
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Address Changes
You can change your shipping address by clicking onto your account and changing it for any orders you may have there.
If you are still having an issue, just send us an email and we will take care of it.
Register an account to make any necessary changes
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We Love Canadian Tire, But we Don’t Take Their Money.
We accept all major credit cards, including Visa, Mastercard and American Express.
We use PayPal and SquareUp to enable you to have a choice on our website. Both systems on Carla’s Cookie Box are completely secure.
All of our sales are made online for both your and our protection and streamline all of our orders.
Also, it’s difficult to take orders while our hands are full of flour or melting chocolate, so this will ensure that you get what you want. 😉
Shop Today with confidence.
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Safety First!
Carla’s Cookie Box does not have nor saves your credit card information for both of our safety.
All of your transactions are made through a secure Paypal or Square System.
Shop Securely Today
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Save Your Items
You can create an account when you check out or start an account to hold onto your Wishlist by clicking My Account and following the instructions.
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Checking my Order
You can easily check your order and gift card balance by logging into your Account Page. Your order may be delayed by a day, as couriers are experiencing slower shipping during this time – thanks for your patience.
For everything else, email us, and we’ll help answer any questions you have.
Go to My Account
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Special Delivery Dates of Delicate Items:
Our drivers go all over the GTA, so we cannot determine the time of your delivery. You will get a text 20 minutes before your delivery.
Mondays from noon – 9:30 pm
| Ajax | Gloucester | Niagara Falls |
| Almira | Gormley | Oakville |
| Ancaster | Grimsby | Oshawa |
| Aurora | Guelph | Ottawa |
| Barrie | Halton Hills | Pelham |
| Belleville | Hamilton | Pickering |
| Bowmanville | Innisfil | Port Hope |
| Bradford | Kanata | Schomberg |
| Brantford | King City | St. Catherines |
| Burlington | Kingston | Stoney Creek |
| Caledon | Kitchener | Thorold |
| Cambridge | Lincoln | Vineland |
| Cobourg | London | Waterdown |
| Courtice | Milton | Waterloo |
| Dundas | Nepean | Welland |
| East Gwillimbury | New Tecumseth | West Gwillimbury |
| Georgetown | Newmarket | Whitby |
| Woodstock |
Wednesdays from noon – 9:30 pm:
| Ajax | Milton |
| Ancaster | Newmarket |
| Aurora | Oakville |
| Burlington | Oshawa |
| Dundas | Pickering |
| Gormley | Stoney Creek |
| Hamilton | Waterdown |
| King City | Whitby |
Saturday from noon – 9:30 pm:
Ajax, Ancaster, Aurora, Brampton, Burlington, Dundas, Gormley, Hamilton, King City, Maple, Markham, Milton, Mississauga, Newmarket, Oakville, Oshawa, Pickering, Richmond Hill, Scarborough, Stoney Creek, Thornhill, Vaughan, Waterdown, Whitby, Woodbridge
Our weekend drivers go all day and evening, so please be patient. You will receive a text when they are 20 minutes from your location.
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