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Frequently Asked Questions

Find the answers to many of your queries.

A Message to our Dedicated CCB Family

With government guidelines on how to stay safe during these most unprecedented times we wanted to keep you, our most loyal fans, in the loop and answer some of your frequently asked questions on our FAQ page.

As you know, our events and festivals have come to a screeching halt.
Until then, our Online Shop is open and we are offering Next Day Delivery or Pickup for your convenience.

2021 Gift Guide (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

6 Month Butter Tart Subscription (3)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Brownies + Cookies + Combos (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Butter Tarts (6)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

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6
0

Subscription? Really?

Yes! Really! We have monthly Butter Tart monthly subscriptions!

Our 3-month and 6-month Award Winning Gourmet Butter Tarts Subscriptions makes a GREAT gift

How it Works

When you sign up for a butter tart subscription, we will send you your first month’s subscription right away, or on the date you indicate. Subscriptions will then follow once a month for 3 or 6 consecutive months.

With our subscriptions growing, we have had to split up our monthly deliveries. You will now receive your subscription on either week 1, week 2, week 3, or week 4 of the month, depending on when you purchased your subscription.

For example, if you purchased your subscription on June 13, you will receive your first month’s butter tarts on approximately June 14th (depending on where you live and delivery service. Each subsequent month, you will receive your butter tarts on week 2 of the month, approximately on Thursday or Friday.

Gift for Someone Else?

If your butter tart subscription is a gift, you don’t have to select their butter tarts for your recipient.

Pick plain as your butter tart flavour per month, add a note that your recipient will be emailing me to choose their flavours and go to checkout to complete the payment.

Ensure to include the mailing address, phone number and email address for your recipient and the date you are sending the gift certificate to them.

Once you give them their subscription Gift Certificate, your recipient can email us with their six butter tart flavours.

Ingredients Include:

  • 100% Butter
  • 100% Ontario Maple Syrup
  • Brown Sugar
  • Eggs
  • NO ANIMAL LARD
Shop Subscriptions Today

 

6 month GC 1

 

3 month GC 1

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0
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

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3
0

NO ANIMAL LARD

We DO NOT use any animal lard in our butter tarts or any of our other products. 

Our ingredients across the board of our collections include Butter, Flour, Brown Sugar, vegetable shortening, eggs, chocolate, cocoa, maple syrup, salt, pecans, skittles, walnuts, peanut butter, peanuts, pretzels, strawberries, blackberries and many other products.

However, note that marshmallows in our hot cocoa bombs have gelatine, as do some of the gummies used in our chocolate smash products.

Check out our collections today
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0
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Charcuterie Boxes (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Cookies (3)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Corporate Gifting (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

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5
0

Corporate Orders (1)

I am looking to get a team meeting box made for many team members across Canada and the USA.

Do you do that?

Yes! We can get as many as 3-500 deliveries done in one day at a reduced rate.

Please email us for team boxes.

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0
0

Covid 19 Protocol (1)

We are Always One Step Ahead

Like a lot of you, we are also immune-compromised, so we must ensure top-notch safety measures are in place at all times.

Rest assured, we are always committed to putting health and safety first.

Enhanced Safety Measures For You and Us.

Licensed, Insured, FDA Approved, Food Safety Certified since 2016.

We are family.

We Live together. Work together. We purposely stay 6 feet apart (sometimes more), so we don’t fight together. ????

Handwashing

We have a dedicated handwashing station that we frequently use.

Cleanliness

Health & Safety is our number 1 priority. A bucket of sanitizer water with clean rags is on standby at all times.

Masks

We wear masks at all times while working.

Deliveries

Everything is laid on an outside table for my delivery people to pick up and deliver to you.

Shipments

Our shipments are placed outside for one of our courier companies to pick up and ship to your home/office.

Pick Ups

Your package will be on an outdoor table with your invoice attached to it.

Shop With Confidence Today
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0
0

Customer Support (6)

Hello? Where are you?

We promise we are NOT ignoring you. We value each and every one of you; however, our Number 1 priority is ensuring you get your products on time.

Check our list of Frequently Asked Questions to get the answers you need right at your fingertips. Otherwise, shoot us an email, and we will get back to you as soon as possible. Usually, between 11 pm-7 am ???? – yup can even be 2 am!

Check out some of our creations.
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0
0

You can change your shipping address in your account or you can drop us an email and we will take care of that for you.

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0
0

I Didn’t Order That

As everything is handmade, sometimes it will look slightly different.

If we run out of something or have to replace anything, we will always contact you first.

Rest assured we will NEVER replace your items without a prior email.

Check your spam, as our emails will sometimes go in there.

Shop Knowing We Value Your Trust
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0
0

It doesn’t happen always, but it sometimes happens.

If you have received a damaged item, please send us an email with your invoice number and photos, and we will get that rectified for you ASAP!

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0
0

Return and Refund Policy

Thank you for shopping at Carla’s Cookie Box.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

We also encourage you to reach out to us BEFORE making any claim, as we will do our best to rectify the situation.

CHARGEBACKS WILL NOT BE TAKEN LIGHTLY. YOUR ACCOUNT WILL BE BANNED, AND CHARGEBACK FOUGHT VIGOROUSLY.
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0
0

You can change or cancel an order within 3 days of your shipping day. Just drop us an email and we will take care of it for you.

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0
0

DIY - Do It Yourself! (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Gluten Friendly (5)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

We are Gluten Friendly

We, at Carla’s Cookie Box, are Gluten Friendly. ????

What does this mean?

Although we do not have gluten in our Gluten-Friendly products, we do house flour in our facility.

We do a thorough clean of our kitchen when making gluten-friendly products; however, we know that flour particles can still be in the air or on surfaces.

Suppose you are a celiac or have a severe allergy. In that case, I recommend that you go to a proper GLUTEN-FREE facility to purchase your goods and always consult your doctor before buying any products that may pose a health risk to you.

Shop Gluten Friendly Today
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0
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

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5
0

MADD Canada Campaign (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

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6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

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3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

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6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

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5
0

Orders (10)

When will my credit card be charged?

Charge It!

Your credit card will be charged as soon as your order is accepted.

Place your secure order here.

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0
0

Address Changes

You can change your shipping address by clicking onto your account and changing it for any orders you may have there.

If you are still having an issue, just send us an email and we will take care of it.

Register an account to make any necessary changes
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0
0

We Love Canadian Tire, But we Don’t Take Their Money.

We accept all major credit cards, including Visa, Mastercard and American Express.

We use PayPal and SquareUp to enable you to have a choice on our website. Both systems on Carla’s Cookie Box are completely secure.

All of our sales are made online for both your and our protection and streamline all of our orders.

Also, it’s difficult to take orders while our hands are full of flour or melting chocolate, so this will ensure that you get what you want. ????

Shop Today with confidence.
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1
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Safety First!

Carla’s Cookie Box does not have nor saves your credit card information for both of our safety.

All of your transactions are made through a secure Paypal or Square System.

Shop Securely Today

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0
0

Checking my Order

You can easily check your order and gift card balance by logging into your Account Page. Your order may be delayed by a day, as couriers are experiencing slower shipping during this time – thanks for your patience.

For everything else, email us, and we’ll help answer any questions you have.

Go to My Account
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0
0

It doesn’t happen always, but it sometimes happens.

If you have received a damaged item, please send us an email with your invoice number and photos, and we will get that rectified for you ASAP!

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0
0

You can change or cancel an order within 3 days of your shipping day. Just drop us an email and we will take care of it for you.

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0
0

Unfortunately, we do not have same-day pick up or delivery however you can preorder our Award Winning Gourmet Butter Tarts for next-day delivery or pick up.

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0
0

Upon checkout (just before you add your credentials), there is a section to choose delivery or pick up.

Once you select your preference, there is a drop-down calendar to select your pick-up/ delivery date.

Across Canada and the USA, We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

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0
0

I don’t need my products until next week / next month, when should I order? 

Order as soon as possible. 

Certain items like Smash Cakes take more time to prep, so we cap those orders, especially during holidays.

Let’s get your date on the calendar so that you don’t miss out.

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0
0

Other Desserts (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

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6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

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3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

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5
0

Products (3)

Subscription? Really?

Yes! Really! We have monthly Butter Tart monthly subscriptions!

Our 3-month and 6-month Award Winning Gourmet Butter Tarts Subscriptions makes a GREAT gift

How it Works

When you sign up for a butter tart subscription, we will send you your first month’s subscription right away, or on the date you indicate. Subscriptions will then follow once a month for 3 or 6 consecutive months.

With our subscriptions growing, we have had to split up our monthly deliveries. You will now receive your subscription on either week 1, week 2, week 3, or week 4 of the month, depending on when you purchased your subscription.

For example, if you purchased your subscription on June 13, you will receive your first month’s butter tarts on approximately June 14th (depending on where you live and delivery service. Each subsequent month, you will receive your butter tarts on week 2 of the month, approximately on Thursday or Friday.

Gift for Someone Else?

If your butter tart subscription is a gift, you don’t have to select their butter tarts for your recipient.

Pick plain as your butter tart flavour per month, add a note that your recipient will be emailing me to choose their flavours and go to checkout to complete the payment.

Ensure to include the mailing address, phone number and email address for your recipient and the date you are sending the gift certificate to them.

Once you give them their subscription Gift Certificate, your recipient can email us with their six butter tart flavours.

Ingredients Include:

  • 100% Butter
  • 100% Ontario Maple Syrup
  • Brown Sugar
  • Eggs
  • NO ANIMAL LARD
Shop Subscriptions Today

 

6 month GC 1

 

3 month GC 1

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0
0

What do I do with my extras?


For best practice, store your products in an airtight container in the fridge for up to 7 days.

If you plan on saving it longer than that, then place in an airtight container and freeze for up to 8 weeks in a fridge freezer.

Don’t Delay, Shop Today
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0
0

We Are a Little Nutty Here

Although we have products that do not have nuts in them, we ARE NOT nut-free.

Our Pecan Butter Tarts will continue to be our most popular item, and we make them often, sometimes on the days, we are making products that do not have nuts in them.

If you have an allergy, always consult with your physician before purchasing Carla’s Cookie Box Products.

Some of the nuts we use in our kitchen include but are not limited to: pecans, walnuts, peanuts, hazelnuts (Nutella).

We also have Tree nuts, wheat, dairy, cocoa, chocolate, soy, and any other known allergies.

Shop Our Newest Items
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0
0

Shipping (9)

We Ship All Across Canada + USA.

We vacuum seal EVERYTHING we ship. It will keep your product fresh and safe upon arrival (even if it is slightly delayed).

Your tracking number can be found in your account, so be sure to sign up for one.

If you still can’t locate your tracking number, please check your junk mail.

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4
2

FREE Shipping 

Shipping is FREE for every $75 order in Ontario and Quebec.

Shipping is FREE for every $100 order in British Colombia, Alberta, Saskatchewan, Manitoba, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Novia Scotia.

Otherwise, we charge a flat fee of $15 to Ontario, $17 to Quebec, $20 to British Colombia, Alberta, Saskatchewan, Manitoba, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Novia Scotia, $60 to Yukon, Northwest Territories and Nunavut, and $25 to the USA.

Our shipping costs are reduced with large corporate orders.

Place a FREE Shipping Order Today

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4
0

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

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3
0

Save Your Items

You can create an account when you check out or start an account to hold onto your Wishlist by clicking My Account and following the instructions.

Create Your Account Today

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0
0

You can enter coupons either in the cart or at the checkout.

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0
0

There are 2 ways of getting a coupon code.

You can sign up for our super cool emails on the homepage, and you can leave us a google review.

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0
0

For an extra fee, we can get your products to you at a specific time from Monday – Friday 9-5 in the following areas:

  • Toronto 
  • Brampton 
  • Mississauga 
  • Vaughan
  • Markham  
  • Scarborough 
  • Richmond Hill

Not included in the FREE SHIPPING promotion.

For Corporate order deliveries please send us an email: info@carlacookiebox.com

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0
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Smash Cakes (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Subscriptions (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

Did you find this FAQ helpful?
6
0

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
5
0

Top FAQ’S (4)

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

We’re right at Your Fingertips.

We are in Vaughan, Ontario, but we are not a brick-and-mortar, walk-in store.

We work out of a studio kitchen in Vaughan, Ontario. “The City Above Toronto.” where you can contactless pickup.

Online, we are wherever you are!

As we are an online baking business, we can be wherever you need us, whenever you need us.

You can place your order online right HERE and choose to have your fresh-made goods shipped or choose contactless pickup.

Shop Online Today
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6
0

Unfortunately, we are not a storefront. All of our orders are available the next day (or in 2 days for certain items) for pick up or delivery.

Did you find this FAQ helpful?
0
0

Unfortunately, we do not have same-day pick up or delivery however you can preorder our Award Winning Gourmet Butter Tarts for next-day delivery or pick up.

Did you find this FAQ helpful?
0
0

Under 15 (4)

Local GTA Shipping 4-1-1:

Upon Checkout, you will choose your SHIPPING day, NOT your DELIVERY day.

We Ship from Monday – Friday from 9 am – 5 pm.

Unfortunately, our drivers go all over the GTA, so we cannot determine your delivery time.

Our Delivery Times are as follows for the Following Cities: 

SHIPPING DAY = DELIVERY DAY.

For Example, if you pick Friday, March 4 for your shipping day you will receive your package Friday, March 4.

Brampton L6P-L6Z, L7A
Concord L4K
Maple L6A
Markham L3P, L3R, L3S, L6B, L6C, L6E, L6G
Mississauga L4T-L4Z, L5A-L5W
Scarborough M1B-M1X
Thornhill L3T, L4J
Toronto M2H-M9W
Woodbridge L3L, L4H, L4L

SHIPPING DAY = NEXT DAY DELIVERY

For example, if you pick Wednesday, February 16, you will receive your package on Thursday, February 17.

Acton L7J
Ajax L1S, L1T, L1Z
Ancaster L9G, L9K
Aurora L4G
Aylmer N5H
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Burlington L7L, L7M, L7N, L7P, L7R, L7S, L7T
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Dundas L9H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Hamilton L8J-L8W, L9A-L9C
Ingersoll N5C
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
London N5W-N5Z, N6A-N6P
Milton L9E, L9T
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oakville L6H, L6J, L6K, L6L, L6M
Oshawa L1G, L1H, L1J, L1K, L1L
Paris N3L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
Port Stanley N5L
Sarnia N7S,N7T,N7V,N7W,N7X
St. Catharines L2M-L2W
St. Mary’s N4X
St. Thomas N5P, N5R
Stoney Creek L8E, L8G, L8H
Stouffville L4A
Stratford N4Z, N5A
Strathroy N7G
Tillsonburg N4G
Waterdown L8B
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R
Woodstock N4S, N4T, N4V

We DO NOT deliver on Fridays in the following cities, so please pick a Wednesday shipping if you need these for Friday. Otherwise, our drivers will deliver your goods on Saturday or Monday.

Acton L7J
Ajax L1S, L1T, L1Z
Aurora L4G
Barrie L4M, L4N, L9J
Bolton L7E
Bowmanville L1B,L1C,L1E
Bradford L3Z
Brantford N3P, N3R, N3S, N3T, N3V
Caledon L7C, L7K
Cambridge N1P-N1T, N3C-N3H
Georgetown L7G
Grimsby L3M
Guelph N1C, N1E, N1G, N1H, N1K, N1L
Gwillimbury L9N
Innisfil L9S
King City L7B
Kitchener N2A, N2B, N2C, N2E, N2G, N2H, N2M, N2N, N2P, N2R
Kleinburg L7B
Newmarket L3X, L3Y
Niagara Falls L2E, L2G, L2H, L2J
Oshawa L1G, L1H, L1J, L1K, L1L
Pickering L1V, L1W, L1X, L1Y
Port Colborne L3K
St. Catharines L2M-L2W
Stouffville L4A
Waterloo N2J, N2K, N2L, N2T, N2V
Welland L3B, L3C
Whitby L1M, L1N, L1P, L1R

Order Today to Get Your Orders On Time

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PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

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Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

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6
0

Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We are not a walk-in storefront, therefore we have put together a step-by-step instruction guide on the How to Order Online.

  • Click on your flavour selections (if applicable), type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and price 
  • From there, you can continue to shop by clicking the webpage outside of the cart or 
  • Continue to check out 

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE 
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE. 
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
  • We DO NOT want your cold packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.
Pickups: 
  • Choose your pick up date
  • Choose your pick up time 
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number. 
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Register your information to our website for easier access to your order details.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Coupons:

You can enter coupons either in the cart or at the checkout.

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received within an hour of your order, or we will cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details.
Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

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5
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Wholesale (2)

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Wholesale Ordering Instructions:

Welcome to Carla’s Cookie Box Store!

We have put together a step-by-step instruction guide on the How to Order Online.

  • Click on the flavour selections of your chosen product, type quantity in the box beside “ORDER NOW,” click “ORDER NOW.”
  • A side drawer will pop out at the side of the shop with your product and new price.
  • From there, you can continue to shop by clicking the webpage outside of the cart or
  • Continue to check out

Checking Out

Fill Out Your Delivery Information:

Shipping:
  • Choose the date you would like your item SHIPPED OUT – NOT your delivery date. For more information on how long a shipment takes, CLICK HERE
  • If you cannot choose your shipping date, then either we do not ship that particular item to your location, it is past the cutoff time, or we are not delivering that item to your area on that day.
  • We CANNOT guarantee a specific drop-off time for our deliveries as our local drivers drive for many local businesses and are out delivering all day and evening. For more information on deliveries, CLICK HERE.
  • If you feel there is an error on the date, please either Clear Your Cache (instructions on clearing your cache on Mac Here  and Windows Here) or try in a Private Browser (instructions on a private browser on Mac Here and Windows Here)
Pickups:
  • Choose your pick up date
  • Choose your pick up time
  • Continue to fill out your name, address, etc.…
  • Don’t forget to add your shipping phone number.
Billing Details: 

Fill in your email address, name, address, shipping phone number.

Shipping Details:

Click “Ship to a different address” if you are shipping to another person (not yourself).

Your Order:

Verify your items

Shipping Verification:

Verify your Shipping or Pick Up Option

Payment:

Choose your payment option. We have THREE payment options. Etransfer, Credit Card or PayPal

Etransfer:

If choosing E-transfer, your payment MUST be received before we begin production of your order. If we do not receive a payment within 3 days, we will proceed to cancel your order.

Please add the order number in your comments section on your E-Transfer.

Terms & Conditions:

You must click on the Terms & Conditions 

Click on PLACE ORDER

CONGRATULATIONS! You have just placed your order on Carla’s Cookie Box

You will receive an email with your order details. Check your spam if you do not see it.

You will get an email the day before your shipping/pickup date with your order verification.

Did you find this FAQ helpful?
1
0

Woocommerce FAQ (2)

PICKUP Options

We offer contactless pickup options seven days a week.

Once you select your pickup day and time, please check out, and you will receive a confirmation email. Check your spam; we sometimes slip in there.

You can then show up on your pickup date and time. Your order will be waiting for you on an outdoor table, contactless.

We also send you a pickup email before your pickup with the pickup address and instructions.

Please arrive on your scheduled date and time.

Please send us a text for emergencies.647-271-3347

Pickup Address is:

31 Chicory Gate

Woodbridge, ON

L4L 5J9

Did you find this FAQ helpful?
3
0

Approximate Timeline of Arrival.

Upon Checkout, you will choose your SHIPPING day NOT your DELIVERY day.

Although we provide next-day shipping, once it gets into the shipping company’s hands, it is out of our hands. We send you a tracking number so you can see where your order is.

CHECK YOUR SPAM.

We use UPS, FEDEX, PUROLATOR, CANPAR and other services to ensure your products quickly get to you.

We DO NOT use Canada Post as we know speed is of the utmost importance to you.

Ontario:

Shipping Locations for GTA: 1-2 days shipping (See LOCAL SHIPPING 4-1-1)

Urban / Suburban Ontario: approximately 1-2 days

Deep north or remote Ontario: 3 – 4 days

Other Provinces:

British Columbia: approximately 4-5 days

The Prairies (Alberta, Saskatchewan, Manitoba): approximately 4 days

The Maritimes (New Brunswick, Nova Scotia, PEI): approximately 3-4 days

Newfoundland and Labrador: approximately 3-4 days

Quebec: approximately 1-2 days

The Territories: approximately 5 days

USA:

3-5 days

We DO NOT want your cold-packed baked goods sitting in a UPS warehouse therefore we DO NOT ship out on a Friday.

Order Today for On-Time Orders

Did you find this FAQ helpful?
6
0

Question Not Answered? Send Us An Email

Free Canada Shipping

On Canada orders over $100: Conditions Apply

Next Day Shipping Available

Order TODAY & Pick your SHIPPING date on checkout

International Shipping

We Ship Across CA + USA

100% Secure Checkout

PayPal / MasterCard / Visa / AMEX